Consumer Advice

Fair trading

Fair trading covers a wide area of consumer protection law such as the Trade Descriptions Act, Property Misdescriptions Act, Consumer Credit Act and many more Acts of Parliament besides. The primary purpose of this type of legislation is to ensure 'truthfulness of trade' thus preventing consumers being misled during contractual negotiations for goods and services.

Trade Descriptions Act 1968

The Act ensures that descriptions applied to goods and services are accurate and has been used successfully to combat common problems such as car 'clocking' and product counterfeiting. Its scope is very wide and also covers descriptions applied in all areas of trade.

Property Misdescriptions Act 1991

This Act is designed to regulate people who in the course of estate agency or property development business, falsely describe or make misleading statements in relation to land. This includes amongst other things descriptions in relation the address and location of a property, room sizes, easements and maintenance charges.

Consumer Credit Act 1974

This Act is designed to regulate those businesses or individuals who offer credit facilities to consumers so that there is 'truth in lending' and covers areas such as advertising, loans, mortgages and other credit transactions.

We aim to ensure that:

Credit is fairly provided
Goods, services and property are not misdescribed
Holidays and timeshare accommodation are not misrepresented
Prices are correctly displayed and do not mislead
Traders do not sell counterfeit goods
Steps are taken to end unfair trading practices
Terms in consumer contracts are fair

More information is available from the Office of Fair Trading. It is designed with 2 purposes:

To protect consumers and explain their rights
To ensure that businesses compete and operate fairly

You can find essential information for businesses on how to comply with legislation enforced by the Office of Fair Trading, check advice on consumer issues, follow the progress of investigations and action taken, or simply download the leaflets and reports.

Alternatively, you can contact our Trading Standards Officers.

Contact

Business Support Team

Environmental and Enforcement Services

Roycraft House

15 Linton Road

Barking

IG11 8HE

Supported by Barking and Dagenham Direct:

Tel: 020 8215 3001

Fax: 020 8227 5184

Textphone: 020 8227 5755

Email: 3000direct@lbbd.gov.uk|

Opening hours: Monday to Friday, 8am - 8pm.