Housing

Conditions of Tenancy - Chapter 3

Our responsibilities

This section sets out what you can expect us to do for you.

Consulting you

3.1 We will consult all our tenants about managing and maintaining our property. We do this through community housing partnerships, tenants' and residents' associations, and the tenant and resident federation. We encourage all tenants to join recognised associations and organisations. Your local housing officer or our participation team will give you information about existing organisations or advice on setting up an association if there is not one in your area.

Repair responsibilities

3.2 For more details on our repair responsibilities, please see section 7 on repairs.

More details on repairs

3.3 We are not responsible for condensation or the effects of condensation, unless it arises from us not meeting our repairing responsibilities or we are responsible for it by law.

3.3a In certain circumstances, if we do not carry out repairs within a reasonable time, you can ask for another contractor to do the work. This is called the right to repair. If the second contractor does not carry out the repairs on time, you may be able to claim compensation. You must give us notice of what needs to be done. The repair should be urgent and up to the value of £250. You should contact a housing officer, the housing advice centre, a solicitor, a law centre or a citizens advice bureau for more information.

Antisocial behaviour

3.4 We will give you help and advice if you tell us you are the victim of antisocial behaviour. We will also investigate complaints of antisocial behaviour.

3.5 If we do not meet our responsibilities that are set out in this tenancy agreement, you can:

Speak to a housing officer
Use our complaints procedure (which is available at all local housing offices)
Speak to your local councillor
Get advice from a housing advice centre, a solicitor, a law centre, a citizens advice bureau or a local housing office; or
Write to the Local Government Ombudsman at:
- The Secretary
  The Commission for Local Government
  Administration in England
  21 Queen Ann Gate
  London
  SW1H 9BU

Contact

Stephen Clarke

Divisional Director of Housing Services

Roycraft House

15 Linton Road

Barking

IG11 8HE

Tel: 020 8227 3738

Fax: 020 8227 5730

Textphone: 020 8227 5755

Email: stephen.clarke@lbbd.gov.uk|