Childrens, Adult and Community Services

Your comments

On your children, adults and community care complaints service

Children, Adult and Community Services are totally committed in providing a supportive and helpful complaints process. We would be grateful if you would take a few moments to let us have your comments.

Please note: This form should only be completed if you have gone through the complaints process and have received a closing letter for either Stage 1, 2 or 3.

Thank you for taking the time to read this.

Yours sincerely,

Linda A Smith, Manager

Children, Adults and Community Services Complaints Team

Click the Submit button at the end to send the form.

Please make sure you fill in the fields marked with *

Name:

*

Complaints ref:

*

1) Please rate your experience of the support and services your received from our Complaints Team.

Helpfulness

*

Efficiency

*

Knowledge

*

Politeness

*

2) Do you know their name(s) of the person you spoke to on the complaints team?

*

3) Were the letters we sent you easy to understand?

*

Additional comments

4) Is there any way you feel we could improve the support provided by the Complaints team?

*

5) Did you receive a complaints leaflet from us?

*

6) Do you now have information about how you can contact us in the future?

*

Please let us know here any other comments you wish to make.

Contact

Adult and Community Services Complaints Team

Civic Centre

Rainham Road North

Dagenham

RM10 7BN

Tel: 020 8227 2405 or 020 8227 2111

Fax: 020 8227 2156

Email: sscustomercare@lbbd.gov.uk|

Linda Smith

Complaints Manager

Adult and Community Services Complaints Team

Civic Centre

Rainham Road North

Dagenham

RM10 7BN

Tel: 020 8227 2405

Fax: 020 8227 2156

Email: linda.a.smith@lbbd.gov.uk|

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Civic Centre

Rainham Road North, Dagenham, RM10 7BN

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Fax: 020 8227 5184

Textphone: 020 8227 5755

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