Ranger Services

Service Standard Targets

Eastbrookend Country Park, including Beam Valley

Open all year (car parks are open from dawn to dusk)
Inspected 3 times per week

The Millennium Centre

Open at all published times. Notices will be displayed if the building has to be closed, giving the reason and contact details
A member of staff will be on reception duty during opening hours

School and group visits

We will offer all leaders a visit beforehand to discuss the group's needs. All visits will be accompanied by a member of staff or suitably qualified person, where requested. The group leader must fill in an evaluation form

Customer care

We will reply to correspondence within 10 working days
We will answer calls within 5 rings and reply to messages within 24 hours
Complaints are dealt with via our complaints procedure - please ask for a brochure
All staff will receive customer-care, first-aid and play-area inspection training

Park inspections

We have put each park and open space in a category depending on its size.

Category A parks

Inspected every day.

Category B parks

Inspected 4 times a week.

Category C parks

Inspected once a week.

Play-area inspections

If there is a playground in the park, we will inspect it at least 3 times a week (Monday to Friday) and at least once at the weekend, no matter what category the park is in.