Complaints about our Services
Barking and Dagenham
Taking your complaint seriously
Valuing your feedback, improving our services.
We are committed to making sure that we use customer feedback to help us improve services, focus on the needs of customers, and increase customer satisfaction with our services.
In most cases, people are happy with the service they receive and we will be very pleased to receive your comments or compliments.
We value feedback about the services we provide and recognise our customers' right to complain if something does go wrong.
There is a procedure for this purpose, called the Corporate Complaints Procedure.
How can I complain?
You can complain by:
- Filling in an online complaint form
- Writing (no stamp needed) to the Corporate Complaints Team at the address shown
- Email: complaints@lbbd.gov.uk
- Telephone: 020 8215 3011
- Fax: 020 8227 5184
- Minicom: 020 8227 5755
- In person to any Council Officer
What is a complaint?
You can complain if:
- You have not been treated with courtesy and fairness
- You are unhappy about the standard of service you have received
- We have failed to provide a service to which you are entitled; or
- You are unhappy about the action taken by us
Complaints about council policies
These are normally outside our Complaints Procedure but we will consider whether the policy needs reviewing because of what you say.
Complaints against Councillors
The procedure for making complaints against an elected Member of the Council.
Complaints against Members of the Council|
Members of the Council Complaint Form - Online|
Members of the Council Complaint Form - Word 
938K
Members of the Council Complaint Form - PDF 
63K
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Children, Adult and Community Services
If your complaint is about Children, Adult and Community Services please use the online Adult and Community Services complaint facility. You can also telephone Linda A Smith on 020 8227 2405, or email linda.a.smith@lbbd.gov.uk, for a copy of one of the leaflets.
Schools
If your complaint is about an individual school you should contact the Head Teacher first. Please see the Schools Complaints Procedure web page for further information.
Complaint leaflet PDF 200K
