Communications Centre

The Careline Scheme

We provide a range of services designed to support those residents who are considered at most risk in their homes. These schemes range from alarm systems to sheltered accommodation.

The Careline Scheme

The Careline Scheme service provides peace of mind for people who feel at risk in their own homes. It is a 24 hour 365 day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it.

This system has priority over any other activity and all incoming calls are dealt with immediately. If you would like to know more about the Careline Scheme please contact us on 020 8227 3083 for more details or complete the online application form.

Who can apply for the alarm?

The service is available to anyone in the borough who feels at risk in their own home because of age, disability, isolation, illness or vulnerability.

How the Service Works

The Careline Scheme service works via a special alarm unit connected to the telephone line. The alarm unit has a built in button, which you press to obtain assistance, alternatively the alarm can be activated by a remote pendant which is worn around the neck or on a wrist band. The range of the pendant allows use around the house and garden.

The person requiring assistance presses the built in alarm button or the body worn pendant, this send signals down the telephone line to the alarm centre where the specialist equipment is able to automatically tell staff who the call is coming from.

Your alarm call will be answered by one of our highly trained operators who will be able to speak to you without you having to lift the telephone receiver.

In an emergency, the alarm operator will contact someone, previously agreed by yourself, who should be contacted in such circumstances, and/or the appropriate emergency service. You will be kept informed by our operators of any action being taken on your behalf.

Don't worry if you press the alarm by accident. The operator will enquire after your well-being and once satisfied that you do not require assistance, will terminate the call.

Cost

There is a weekly fee of £3.79 for this service however those on benefit or income support will receive it for free.

Dispersed Alarm Monitoring

24 hour monitoring of 2,000 'at risk' people, in their homes throughout the borough.

Council Sheltered Housing Monitoring

For the Customer Services Department in providing backup and support to the 1,000 people in sheltered housing in 38 sites when the warden is off duty or otherwise unable to attend or when no warden service is provided.

Private Sheltered Housing Monitoring

Monitor approximately 300 people in 5 private sheltered Housing sites in the borough.

Approximately 500 people apply each year for a Careline Alarm to be installed. Each person is contacted and visited.

Bogus Callers Scheme

Identifies and supports residents of the borough who have been repeat victims of bogus callers i.e. phony Water Board or Gas Board officials.

Uses specially installed dispersed Social Alarm units and is a partnership between the Communications Centre and the Metropolitan Police.

What other out-of-hours services do you provide?

Careline alarm monitoring: 24 hour monitoring of about 2,000 'at risk' people in their homes throughout the borough.

Council sheltered-housing monitoring: our Customer Services Department offers this service to provide backup and support to the 1,000 people in sheltered housing on 38 sites in the borough. This service covers the times when the warden is off duty or cannot attend for whatever reason, or when no warden service is provided.

Private sheltered-housing monitoring: we monitor approximately 300 people in 5 private sheltered-housing sites in the borough. Approximately 500 people apply each year to have a Careline alarm installed and we contact and visit each one of them.

Bogus callers scheme: we identify and support residents in the borough who have been the victims of bogus callers, for example, people pretending to be from the water board or gas company. This scheme uses special alarm units and is a partnership between our communications centre and the Metropolitan Police.

Application and Assessment for Careline Alarm - Word 201K