Service Standards

Adult and Community Services

Children and Families

When you first contact us concerning a problem about a child or young person we will:

Ask you some questions to make sure that we understand the problem; and
Write to you within 3 working days if the case concerns a matter of child protection

To understand your needs better, we will:

Treat you, and others we speak to with respect
Listen to your opinions carefully and make sure we take account of them
Record what you and others have to say and make sure you know what we have decided (you can see this record)
Complete our initial assessment within 7 working days
Complete a more detailed assessment within 35 working days, where the needs are complicated; and
Make sure that the child or young person, and their family, have a written statement which will explain what services we intend to provide and why

When we provide longer term services

From time to time, we will need to review the services we provide to make sure that they are still appropriate. You, your family and others who look after you or know you well, will always have an opportunity to be involved in this review.

We will:

Always listen to your opinions about what you need and the services you receive
Sometimes charge for some of our services; and
Take every opportunity to help you to develop confidence and to celebrate your achievements

For more information about Children and Family Services, please telephone:

Gwen Jaffa

Referral Officer

Tel: 020 8227 3852 (during office hours) or 020 8594 8356 (at all other times)