Service Standards

Regeneration

We will:

Acknowledge receipt of all valid planning applications and allocate them to a case officer within 3 working days
Make a decision on at least 60% of all 'major' planning applications within 13 weeks
Make a decision on at least 65% of all 'minor' planning applications within 8 weeks
Make a decision on at least 80% of all 'other' planning applications within 8 weeks
Issue a decision notice and inform those who have submitted Representations about an application within 5 working days of the decision being made
Carry out an inspection to investigate the nature of any enforcement complaint within 10 working days

For further information about Planning Services, please contact:

Janine Whiting

Business Support Officer

Tel: 020 8227 3933

We will:

Acknowledge receipt of all plans and allocate them to a case officer within 3 working days
Look at all plans and give a first response within 3 weeks
Make a decision on all plans within 8 weeks of submission

For further information about Building Control, please contact:

Alan Latham

Team Leader - Building Control

Tel: 020 8227 3773