The department is made up of 3 main areas:
Barking and Dagenham Direct
The contact centre and one stop shops are working to ensure our customers are at the heart of our services offering high-quality customer care and easier access to council services.
We also provide rent collection services which collect rent from over 20,000 council tenants, deal with Housing and Council Tax Benefits for all those eligible and collect business rates.
Environmental and Enforcement Services
We keep our borough's streets clean, collect black bag waste and orange bag recyclables as well as manage enforcement teams that tackle environmental crime and help protect your consumer rights. We also carry out highways repairs and maintenance of highways and carry out parking enforcement.
We provide services to over 20,000 residents including Homelessness and Housing Advice, Housing Services, Community Housing Partnerships and Stock Investments.