The Careline alarm unit is simply connected to a standard telephone landline. There is an emergency call button on the Careline unit but the control can also be worn as a wrist band or neck pendant. This means you can call for help even if you aren't near your telephone.
Alarm calls are answered by an operator at a central control centre. The operator can then arrange help as soon as possible. They can contact your chosen emergency contact (usually a friend or relative), call the emergency services, or call out someone from our specially trained visiting service if they are needed.
If you press the alarm button accidentally, the operator will simply check that you are safe and well.