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Advice, benefits and emergencies 

Here you can find lots of information about living and working in the borough, including how to get in touch with our call centre and visit our libraries and one stop shops. Our procedures and contact details are also on this page to help you find out what do to if there's an emergency, such as a flood or major incident.

You can also find out about important local benefits such as Council Tax Support, Housing Benefit and travel concessions.

To make a claim for Housing Benefit or Council Tax Support, please visit our 'How to claim' page.

You can now view any recent housing or council tax benefit claim assessments online, including how the claim was calculated, when your payments were made or are due to be made, and who we have included as part of your household when assessing your claim.

Click here to create your online account...


Barking and Dagenham Direct

C/o Civic Centre


RM10 7BN


Phone: 020 8215 3000

Email: 3000direct@lbbd.gov.uk