Standards and service charter 

Antisocial behaviour is 'any behaviour that causes or is likely to cause harassment, alarm or distress'. 

It can be anything from low-level persistent nuisance to serious, sometimes violent, behaviour. It includes behaviour that harms residents' quality of life in and around their homes. 

We recognise that antisocial behaviour is a problem which affects the quality of life of individuals, families and communities. 

This web page tells you what services we will offer when you report antisocial behaviour to us. The agencies who have agreed to these service standards are listed below. 

We have agreed these service standards to make sure that you are given a similar service regardless of who deals with your complaint. 

If you have an antisocial behaviour complaint you can contact your landlord (if you have one) or the Council Antisocial Behaviour Team. If you wish to report a crime, please contact the police (0300 123 1212). In an emergency always dial 999. 

Contact details for all the agencies signed up to this agreement can be found at the bottom of this web page.

• Work together to identify and respond to antisocial behaviour where the issues cannot be tackled by one agency on their own
• Use a range of legal and non-legal remedies to deal with antisocial behaviour, taking an approach that is appropriate to each case
• Make sure that we are using appropriate enforcement by monitoring the use of enforcement tools across all the agencies signed up to this agreement
• Aim to keep the community advised of the work we are doing to deal with antisocial behaviour in their area

• Offer clear advice and support when you report an incident
• Take your complaint seriously and investigate it
• Give you the details of the named officer or police team who will be dealing with your case
• Contact you within 3 working days to agree with you how we plan to deal with your complaint (24 hours for domestic violence, harassment or hate related incidents). This may be 5-7 working days in the case of Metropolitan Homes
• Give you diary sheets where you can record any (additional) problems, and tell you how to fill them in
• Make you aware of practical support on offer through the Safer Homes Project, the Sanctuary Project and others
• Arrange for any abusive, obscene or threatening graffiti to be removed within 7 hours if reported to the Council. If the graffiti is reported and removed by your landlord this will be done within 24 hours
• Offer you additional support and practical help you if you act as a witness for us in court

• Ask our service users what they think of the services they have been given
• Publicise results from satisfaction surveys (but maintain confidentiality)
• Use the information we gather through satisfaction surveys to improve our services

We will investigate any complaints about the service we have provided according to our individual policy. The contact details for all the agencies are listed below. 

If you have contacted the agency you have been dealing with and are still not satisfied you can also raise your concerns with the Safer Borough Board. 

The Safer Borough Board is the partnership group responsible for making the borough a safer place. To raise an issue with the Safer Borough Board please email sbb@lbbd.gov.uk.

Please contact one of the agencies below for further advice. 

Contacts:

• Police - In an emergency call 999. For non-emergency issues call 0300 123 1212
• Barking and Dagenham Council - 020 8215 3010
• Victim Support - 020 8595 4455
• Circle Anglia - 0800 073 0417
• Metropolitan Housing Trust - 0800 783 2399
• East Homes - 0845 600 0830
• Presentation Housing - 0845 880 0110