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Dagenham Library 


Monday to Thursday: 9am to 7pm
Friday and Saturday: 9am to 5pm
Sunday: Closed

One Stop Shop area
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday: Closed

The One Stop Shop will open at 10.30am on the last Thursday of every month.

About Dagenham Library

Dagenham Library is a contemporary flagship building, ideally located in the heart of the Heathway.

It boasts innovative and environmentally-friendly design, modern comfortable seating areas, areas to relax and read newspapers and magazines, as well as areas for quiet study and places to play and learn for younger and older children.

The One Stop Shop area inside the building provides quick access to a range of council services. You can choose to access the services face to face, by using the self-service payment points or our online services.

There are over 50,000 books, talking books, CDs and DVDs, 48 computers offering internet access and Microsoft Office services  as well as a free Wi-Fi hotspot for laptop access. There are also a range of events and activities to get involved in for all ages and interests.

  • Pay and display parking is available in the nearby shopping Mall car park. For disabled customers there are disabled bays available in the Mall car park and four disabled bays diagonally opposite on Dagenham Avenue. There is also a disabled drop off and pick up point at the side of Dagenham Library in Church Elm Lane.
  • Bus: 145, 173, 174, 175, 364
    Train: Dagenham Heathway
  • The library offers a comprehensive adult and junior stock, including talking books, as well as study facilities. It also has a children’s library and teen zone located on the ground floor.

    Other facilities

    • Public computers - subscription or guest usage 
    • Teen area with Sky TV, Nintendo Wii, graphic novels and study materials
    • Toy Library: Tuesday 10.30am to 11.30am.  Term time only
    • Homework Club Thursday 3.30pm to 6.00pm
    • Parent and toddler group Thursday 10.30am to11.30am. Term time only
    • Reading Group meets monthly on a Thursday at 10.30am
    • 24 Hour Library - a range of online services
    • E-Library - download e-books on to your MP3 player
    • Local publications - a large number of local history publications
    • Library events - a range of forthcoming events
    • Dagenham Job shop - Employment advice

    The library is free to join and you can visit as often as you like. To join you will need one recent proof of your name and present address.

    There is a small loan charge for some non-book material as well as for services such as printing.

    Contact details for book renewals
    Tel: 01159 293 388
    Email: dagenham.library@lbbd.gov.uk

  • The One Stop Shop is the place to come for help, advice and information on a range of services from council tax advice and housing advice to parking services.

    Our experienced staff will be able to deal with your enquiries quickly and efficiently in modern, comfortable surroundings.

    The One Stop Shop section in Dagenham Library offers the following services:

    • Housing and Council Tax Benefit enquiries
    • Council tax enquiries
    • Education advice and school applications
    • Housing advice
    • Free school meals and uniform grants
    • Recycling and rubbish collection
    • Estate management for council tenants
    • Freedom passes
    • Parking permits
    • Bill payment
    • General advice

    There are also self-service payment points, free to use telephones and online services for customers.

    Contact Details
    Tel: 020 8215 3000 (Monday to Friday, 8am to 6pm)
    Email: 3000direct@lbbd.gov.uk

  • The building is fully accessible with lift access to the first floor.

    For an accessibility guide please follow the link below;

  • If you are interested in booking rooms for meetings or conferences we have two large community meeting rooms and three smaller meeting rooms for hire.

    If you wish to hire a room and want to know about availability and fees, please email dagenhamlibraryroombookings@lbbd.gov.uk.

  • When did Dagenham Library open?
    The library opened to the public on Wednesday 13 October 2010.

    What services are available at the new library?

    • A modern library service
    • One Stop Shop service offering benefits advice, bill payments and a number of other council services
    • A range of events and activities

    What new facilities and features are available in the new library?

    • Wi-Fi access for laptop users
    • 48 computers offering  internet access and Microsoft Office services
    • Over 50,000 books, talking books, CDs and DVDs
    • Useful information and online resources
    • Exhibition space, quiet study space and community meeting rooms

    When did Fanshawe and Rectory library close?
    The two libraries closed on Tuesday 5 October 2010 and services relocated to Dagenham Library on Wednesday 13 October 2010.

    Where can I park my car at the Heathway? I heard it's a car-free development
    You will be able to use the pay and display Mall car park.

    I'm disabled and there is no car parking in the Heathway
    There are disabled bays available in the Mall car park and four disabled bays diagonally opposite on Dagenham Avenue. There is also a disabled drop off and pick up point at the side of Dagenham Library in Church Elm Lane.

    I live near Fanshawe library but I'm disabled - how will I get to the new one?
    There are good transport links to the new library, but if you are unable to get to it you also have the choice of registering to join the Home Library Service which brings books to people who cannot get to the library.

    Is the library separate from the benefits office in the new building?
    The Library and One Stop Shop are in one building, the main adult library is on the first floor and the One Stop Shop is on the ground floor. The children's and youth library is situated on the ground floor alongside the One Stop Shop.

    What are the opening hours of the new library and One Stop Shop?
    Opening hours are from 9am to 7pm, Monday to Thursday, and from 9am to 5pm, Friday and Saturday. The One Stop Shop area will be open from 9am to 5pm, Monday to Friday, and from 9am to 1pm on Saturday.

    What happened to the books within these closed libraries?
    The book stock transferred to the new library, alongside new stock bought specifically for this new library.

    I do not like the design of the new building
    We have consulted with local people on the design of the new building. It aims to complement the local environment while making a positive contribution to it. We have incorporated resident comments into the design, which is contemporary but accessible. The library is fully accessible for disabled people.

    Is there  internet access at the  library? How many computers are there?
    There are 48 computers available to the public with internet access and Microsoft Office packages. The computer service is available on subscription or for guest usage sessions. There is  also provision for Wi-Fi access to those who come in with their laptops.


Dagenham Library

1 Church Elm Lane


RM10 9QS


Phone: 020 8724 3942 (Library), 020 8215 3000 (One Stop Shop)

Email: dagenham.library@lbbd.gov.uk


Dagenham Library