This option is available if you have received:
- PCNs issued by a Civil Enforcement Officer (CEO)
- PCNs relating to Bus Lane contraventions
An informal challenge submitted within the first 14 days of the contravention (if issued by a CEO) or 14 days from the date of service of a bus lane PCN will be put on hold until we respond to you with the outcome of our decision. Please note, you do not need to pay the charge at the time of making an informal challenge.
If your challenge is successful, the PCN will be cancelled and no further action will be necessary. If your challenge is unsuccessful and rejected, we will re-offer you the opportunity to pay at the discounted rate.
If you are not satisfied with the decision, you will have to wait till a Notice to Owner or an Enforcement Notice (for a Bus Lane PCN) has been issued to the registered keeper of the vehicle after which a formal representation can be made. Please note that at this stage, you will be making representation against the full charge.