Enrolment information
How to enrol
- Visit the College main site at Fanshawe Crescent or any of our Centres around the borough
- Post your completed enrolment form to the College - the address is shown on the enrolment form
- Fax your enrolment form to the College - our fax number is 020 8270 4733.
What we expect from you:
- To find out about your course before you enrol.
- To be prepared for your course and study to the best of your ability.
- To attend regularly and be on time and let us know when and why you can't attend.
- To ask for extra help if you need it, including, learning support needs. (Our Learning Resource Centre will give you information and advice. It can support you with study skills, resources and help with English and Maths.)
- To be responsible for your learning. Submit work on time or let your tutor know if there is a problem.
- To work with your tutor to discuss your personal aims for the course.
- To show respect to everyone and behave in a way that shows consideration to others.
Copies of the Student Charter are also available from Reception and Learning Resource Centre. Please note that if you are absent for 4 consecutive sessions you will be withdrawn from your course.
Confirmation of Enrolment
All of our courses are filled on a 'first come, first served' basis. You are advised to enrol as early as possible to avoid disappointment. All learners that enrol on a course will receive a receipt from the College together with a course outline.
Attendance
We expect 100% attendance on courses but, of course, we recognise that you may not always be able to attend each session. Please notify the College if you are going to be absent. If you miss 4 consecutive weeks, you will be withdrawn from the course. Please telephone the College 020 8270 4722 if you have problems attending the College.
Fees
The fee for each course is shown in the College prospectus and online course listings alongside the course details. There are 2 fees shown - the standard fee and the concession fee. Learners will pay the standard fee unless they qualify for the concession fee as defined below. Skills for Life courses are free, except for ESOL. ESOL learners who qualify for the concessionary fee only pay for the exam fee.
Concession Fee
To be eligible for the concession fee learners will have to show evidence of entitlement each time that they enrol. All evidence must be current at the time of enrolment and must be produced when enrolling. The following documents will be required as proof
- Learners receiving state means tested benefits - a current benefits payment book or letter from the benefit office
- Working Tax Credit (WTC) and a household income of less than £15,050 per annum - award notice for current Tax year required
- An unwaged dependant - a current letter from the benefit office proving dependency.
- Pension Guarantee Credit - award notice from pension service for current Tax year
Learners aged 16-18
Learners aged under 19 years before 31st August 2009 pay no fee for any course or examination/assessment. Proof of date of birth will be required.
Payment of Fee
The correct fee must be paid in full at the time of enrolment. Places on courses will not be reserved without receipt of the correct fee and documents.
Eligible Learners
The fee quoted in our prospectus is the learner contribution toward the cost of courses for learners that qualify for funding from the Learning and Skills Council. Learners who do not qualify for Learning and Skills Council funding will be required to pay the full cost of their course at the hourly rate of £10.80 per hour plus any examination fees
Examination or Assessment Fees
Courses that lead to a nationally recognised qualification will involve final assessment by an external examination board. This final assessment may involve an assessment of the work that is produced in class or a written examination at the end of the course or a combination of both. The course fees that we show in the prospectus include examination fees. There maybe costs during the course for materials.
Refund of Fees
If a learner is unable to take up a place on a course a fee refund will only be given where the learner notifies the College in writing before the start date of the course. An administration fee of £10.80 will be charged for processing the refund. Where the College closes a course all learners enrolled will be given a full refund. Where the College changes the published details of a course those learners for whom the course is no longer suitable will receive a full refund. No refund will be given in any other circumstances.
What if you have a Complaint?
We want to provide good customer care at all times. If something goes wrong or you are not happy with the service we offer we want you to tell us about it. All complaints will be thoroughly and fairly investigated and answered within 20 working days. If we are at fault we will say so, apologise and seek to put things right.