I have received a notice asking me to pay £130 but I never received the original ticket and I want to pay at the discounted rate? 

You will need to write to us at the address on your notice to explain the situation and an officer will consider the correspondence and respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have received a Charge Certificate but this is the first communication I have received about this PCN? 

You will need to write to us at the address on your notice to explain the situation and an officer will consider the correspondence and respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have never been to Barking and Dagenham and I think my car number plate may have been cloned? 

You will need to write to us at the address on your notice to explain the situation and provide any supporting evidence. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have paid this ticket but have now received a further request to pay? 

It could be that you have more than one outstanding PCN, or your payment was received late. You will need to write to us at the address on your notice to explain the situation and provide details of the payment method, date and amount already paid. This will be reviewed by an officer and we will respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page

I have paid this ticket twice in error

You will need to write to us at the address on your notice to explain the situation and provide details of the payment method, date and amounts paid. This will be reviewed by an officer and we will respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page

I have received several tickets and need time to pay? 

You will need to write to us at the address on your notice to explain the situation and ensure you provide the details of your PCNs and circumstances. We will then review and respond to the registered keeper of the vehicle. Please don’t ignore any further notices.

I paid this PCN within 14 days of receiving it, but it has charged me the full amount

You will need to write to us at the address on your notice to explain the situation and provide details of the payment method, date and amount paid. This will be reviewed by an officer and we will respond to the registered keeper of the vehicle. More information on this process can be found in the challenges, appeals and enforcement section on this page.

I have received a PCN asking me to pay £130, I need a web code to be able to make representation

This applies to PCNs that start with ‘BU’ only. The web code can be found on the Penalty Charge Notice (PCN) or Notice to Owner document issued in the post to the registered keeper of the vehicle.

I have challenged my ticket but have not had a response

Please ensure you submit your challenge in the correct manner, either on our website or by post. We do not reply to PCN challenges received by email. We respond to all correspondence as soon as possible and all cases remain on hold until we issue a response. There is no need to contact us again unless we write to you to inform you otherwise.

How long does the council have to respond to a formal representation made in the correct timescale?

We are required to respond to formal representations by no later than 56 days from the date of receipt, however this only applies to PCNs issued under the Traffic Management Act 2004 for parking offences. It does not apply to PCNs issued for bus lane or moving traffic offences which may take longer, although we do endeavour to respond to these within the same timescale.