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15 July Council Tax direct debits taken early

Due to a processing error some Council Tax direct debit payments have been taken three days early. Payments due to be paid on Monday 15 July have been taken from your bank account on Friday 12 July.  

If you have incurred any bank charges because of this error we will refund the amount in full.

To get back your bank charges you can either:

  • email a copy of your bank statement showing the charge (or a photo with your phone or tablet) to, or 
  • post a copy of your statement with the charge clearly visible to Council tax department, Roycraft House, 15 Linton road, Barking, Essex, IG11 8HE

We apologise for the error and any inconvenience caused as a result.