Antisocial behaviour may include disputes between neighbours, verbal abuse, threatening behaviour or harassment and intimidation. Antisocial behaviour can be distressing and frightening, but you do not have to suffer it in silence. You can report antisocial behaviour to us.
Only the police can deal with issues such as assault, criminal damage, vandalism, drug use, drug cultivation or drug dealing, prostitution or kerb crawling. Crimes should be reported directly to the police. In an emergency (when a crime is being committed or there is immediate danger) always phone the police on 999. You can also report antisocial behaviour to the police by calling 101 or you can report it to them online.
Reporting non-ASB issues
We have forms to report many issues that aren't strictly anti-social behaviour and using these helps us deal with a problem faster by sending your report to the most appropriate team.
Before reporting Toggle accordion
When reporting non-emergency antisocial behaviour to us you will need to tell us who is affected, how they are affected, where it happened and when it happened. It is important for us to gather evidence so that we can take action against antisocial behaviour.
Things you can do to help us collect evidence are to fill in an antisocial behaviour diary sheet (you can download one from this page). Using this is a good way to record details, as we need as much information as possible about antisocial behaviour. It also helps us if you take photographs, video or audio recordings of any of the incidents (but please do not do anything which could put yourself at risk).
You should keep a record of others who may have witnessed the incidents, and always report incidents to the police or to us.
Discussing an issue
You can also help to reduce the issue yourself, if appropriate, by discussing the antisocial behaviour with the person causing the problem as this may help to change their behaviour.
Here are some tips for dealing with the problem:
- talking to someone face to face calmly is more effective than writing to them or arguing with them
- think about what you want to say first, be clear about what the problem is and how it affects you
- try to choose a good moment and try to stay calm and friendly
- always listen to the other person and think about what they are saying
- remember that what upsets you may not upset others and they may see their behaviour as causing a problem
- if the other person is unreasonable then calmly leave the discussion
Not all cases of antisocial behaviour are appropriate to discuss with the person causing the problem. If you have tried discussing it but you cannot resolve the issue then it is important you report it.
Report antisocial behaviour
Victims of antisocial behaviour are often scared to report incidents. Because of this, complaints of antisocial behaviour will be treated in the strictest confidence and we have experienced staff who will support you through the process.
The best way to contact us to report a non-emergency incident of antisocial behaviour is by using our online form.
If you report anti social behaviour using My Account, you'll be able to view the progress of your report. My Account allows you to manage your council services at any time. If you don’t have one, you can create a My Account.
If you, or you and your neighbours, have reported antisocial behaviour several times and feel no action has been taken, you can request activation of the Community Trigger.
After reporting Toggle accordion
Acting on your report
We take reports of antisocial behaviour very seriously. After you report an incident, we will contact you within three working days to tell you we are looking into the case.
If the case cannot be solved simply, we will meet you at your home, in an office or somewhere easy for you. At this meeting, we will write a list of actions to say what we will do to help solve the problem and also what we need from you. We will need evidence from you to support the case and may need to talk to other witnesses.
Potential actions which can be taken by us include:
- mediation – working with both parties separately or together to prevent future problems, providing support to help people resolve their differences
- warnings – written and verbal warnings of further action if behaviour does not improve
- acceptable behaviour contract – agreement between the perpetrator and us to stop the behaviour
- parental contracts – an agreement between the parent and us to promise parental control over their child’s behaviour
- good neighbour contracts – an agreement between the perpetrator and neighbour to stop the antisocial behaviour
- an antisocial behaviour injunction – a legal order which demands that the perpetrator stops acting antisocially
- action against tenancy – in the most serious cases we may work with the perpetrator’s landlord to take tenancy action against the perpetrator/s, which could result in eviction
Community Trigger Toggle accordion
If several reports of antisocial behaviour or hate crime have been made with no action taken you can use the Community Trigger to demand a response from us.
Supporting victims Toggle accordion
To support you we will:
- keep your details confidential and only share them with your permission
- deal with anonymous complaints - we will not be able to tell you about the action we have taken if you decide to report it anonymously
- agree a course of action with you when you report an issue to us which means that we will not take action in most cases unless you are happy with what we are going to do
- talk to you about specialist support available to you and refer you to these services appropriately
- discuss with you the ways we can help you gather evidence of the problems and keep you safe
- keep you informed of the action we take
- continue to review your needs in light of any action we take and address any issues that may occur