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Appeals, disputes and explanations

Disagreeing with a decision

If you disagree with a decision made to your Housing Benefit claim you can:

  • ask us for a detailed explanation of how we reached the decision
  • ask us to reconsider the decision
  • appeal against the decision (unless you have said that you wish for an independent tribunal to hear your case, any appeal will be treated as a revision unless one has already been undertaken)
  • appeal to an independent tribunal

Statement of reasons

You can request a detailed explanation of how we reached a Housing Benefit decision. This is called a ‘statement of reasons’.

You can request a statement of reasons in two ways: you can send us an email or you can write to us.

You must request a statement of reasons within one month of the date of the decision you disagree with.

Reconsideration

You can request us to reconsider a Housing Benefit decision. This is called a ‘revision’.

You can request a revision in two ways: you can send us an e-mail or you can write to us.

You must request a revision within one month of the date of a statement of reasons and within one month of the date of the decision you disagree with.

The absolute time limit to request a revision is 13 months from the decision date.

This means that if good cause is shown as to why a revision was not requested within a month of the decision we may be able to accept your revision request up to 13 months after the decision was made.

When requesting a revision you should clearly explain what you disagree with and provide any evidence to support your statement.

Appeals against the decision

You can make an appeal against a Housing Benefit decision. You must tell us why you think the decision is wrong and provide any extra details and evidence that may be relevant.

Make an appeal by writing to us. All appeals must also be signed and dated.

You must request an appeal:

  • within one month of the date of a statement of reasons
  • within one month of the date of a response to a revision request (if it upheld our initial decision)
  • within one month of the date of the decision you disagree with

The absolute time limit to make a valid appeal is 13 months from the decision date.

This means that if good cause is shown as to why a valid appeal was not made within a month of the decision we may be able to accept your appeal up to 13 months after the decision was made.

Explanations, reviews and appeals

The best way to contact us is to use our ‘Explanations, reviews and appeals’ form. You can use this to appeal or dispute our decision.

To use the form, you need to be signed in to your Barking and Dagenham Council My Account. If you don’t have one, you can create a My Account.

Explanations, reviews, appeals form

Appeal to an independent tribunal

If we are unable to change our decision you can make an appeal to an independent tribunal.

The HM Courts and Tribunals Service administers the Social Security and Child Support Tribunal which deals with Housing Benefit appeals.

You will need to state why you think the decision is wrong and provide any extra details and evidence that may be relevant.

Make an independent appeal by writing to us

All appeals must also be signed and dated; we will then refer your appeal to the tribunal service.

You must request an appeal:

  • Within one month of the date of a statement of reasons
  • Within one month of the date of a response to a revision request (if it upheld our initial decision)
  • Within one month of the date of a response to an appeal (if it upheld our initial decision)
  • Within one month of the date of the decision you disagree with

The absolute time limit to make a valid appeal is 13 months from the decision date.

This means that if good cause is shown as to why a valid appeal was not made within a month of the decision we may be able to accept your appeal up to 13 months after the decision was made.

Housing Benefit

Roycraft House, 15 Linton Road, Barking IG11 8HE

020 8227 2970

benefits@lbbd.gov.uk