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Apply for a Test and Trace Support Payment

Are you eligible?

You might be able to get a payment of £500 if you’re on a low income and meet all these conditions:

  • you’re employed or self-employed
  • you, or a child you’re the parent or guardian of, has tested positive for coronavirus (COVID-19) via a PCR COVID test, or been told you or the child are a close contact by NHS Test and Trace (NB A Lateral flow test is NOT sufficient proof for a positive test. This MUST be followed up with a PCR test and result).
  • you cannot work from home and will lose income by self-isolating or staying at home to care for the child
  • you’re not exempt from self-isolating

Close contacts of someone suspected or confirmed to have the Omicron variant were required to self-isolate – regardless of exemptions from self-isolation – between 30 November 2021 and 13 December 2021. Therefore you may be eligible for the Test and Trace Support Payment scheme – provided you meet the rest of the eligibility criteria.

You need to claim within 42 days of you or the child’s first day of self-isolation.

You will receive this payment via BACS transfer. This payment will be for £500 and is subject to tax. However, you will not be taxed at the point of payment and will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date.

To apply

Please ensure you declare your income and circumstances truthfully and accurately and only claim if you are eligible under the criteria stated above. Any false information or applications may result in your claim being denied and further action taken by the authority or relevant government body.

Self Isolate application form

If you require help and support completing an application

Please email visitingandwelfareemails@lbbd.gov.uk

An appointment will be made for an officer to complete the form with you by phone. This will take longer than if you complete your own application on-line, which, if you are eligible, will delay any payment made.

For further details regarding this scheme or our Discretionary Scheme please read our policy and details below.

What are Self-Isolation Payments?

People who have received notification from NHS Test, Track and Trace with a unique 8 digit identifier number and are eligible under the scheme criteria will receive:

  • £500 if they work and have tested positive for coronavirus and must self-isolate for 10 days (from the point they first developed symptoms or from the date they tested positive if they do not have symptoms)
  • if they work and  a member of their household has tested positive for coronavirus and they are told to self-isolate for 14 days (from the point the other household member first developed symptoms or from the date they tested positive if they did not have symptoms)

To be considered for an award you must satisfy the following criteria:

  • live in the London Borough of Barking & Dagenham (main registered home address), and
  • have been asked to self-isolate by NHS Test and Trace either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and
  • have responded to message from NHS Test and Trace and have provided any legally required information, such as details of their close contacts;
  • be actively employed or self-employed, and
  • be unable to work from home and will lose income as a result, and
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, and
  • make a claim within 42 days of the starting date of your self-isolation

You must meet all of the above criteria to be eligible for a payment of the main scheme.

Close contacts of someone suspected or confirmed to have the Omicron variant were required to self-isolate – regardless of exemptions from self-isolation – between 30 November 2021 and 13 December 2021. Therefore you may be eligible for the Test and Trace Support Payment scheme – provided you meet the rest of the eligibility criteria.

You must have given NHS Test and Trace the information they’ve asked for, and have a NHS Test and Trace account ID. (Please note this is NOT the APP access code – once logged into the APP and submitted required information, you will be given an 8 digit/letter code)

How NHS Test and Trace works

If you’re the parent or guardian of a child who needs to self-isolate

You might be able to get the payment if they have tested positive for COVID-19 and you need to take time off to look after them. They must:

  • be 15 or under, or 25 or under if they have an Education, Health and Care plan (EHC)
  • live with you
  • normally be at school or in childcare
  • have been told to self-isolate by NHS Test and Trace

You might also be able to apply if your child has not tested positive for COVID-19 and all of the following are true:

  • your child is 25 or under and has an EHC plan
  • they have been told they’re a close contact by NHS Test and Trace
  • they are not exempt from self-isolating

You’ll need to meet the other eligibility criteria. You’ll need evidence that your child has been told to self-isolate by NHS Test and Trace. Please note a school letter or notification is NOT sufficient as any requirement to isolate MUST have been informed by NHS Test and Trace directly.

Form for parents and guardians to claim this payment

Discretionary Payment

Discretionary Test and Trace Support Payments are for people who live in England and:

  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have tested positive for COVID-19; or
  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have been identified as a close contact of someone who has tested positive, and are not exempt from self-isolation; and
  • have responded to a message from NHS Test and Trace and have provided any legally required information, such as details of their close contacts;
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result of self-isolating;
  • are not currently receiving, and are not the partner in the same household as someone who is receiving, at least one of: be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, and/or
  • are on a low-income, as defined by their local authority, and will face hardship as a result of self-isolating.

Close contacts of someone suspected or confirmed to have the Omicron variant were required to self-isolate – regardless of exemptions from self-isolation – between 30 November 2021 and 13 December 2021. Therefore you may be eligible for the Test and Trace Support Payment scheme – provided you meet the rest of the eligibility criteria.

Before you make an application make sure you have the following information:

  • your national insurance number
  • your full name
  • your date or birth
  • your contact telephone numbers including a working mobile number
  • full names, dates of birth and national insurance numbers for everyone living in your household
  • your current full address and postcode
  • details of benefits you receive and how much you get
  • details of your employment; proof of employment, such as a letter or communication from your employer confirming you cannot work from home and will have a reduction in your wages because you are self-isolating or not at work because you are looking after a child who is self-isolating. This can be a payslip but must clearly show your name, employer and pay details.
  • self-employed; evidence of self-assessment returns, proof of trading in the last 12 weeks and evidence your business cannot be conducted without doing work that requires social contact
  • your unique ID number as provided by the NHS Test & Trace

You will also need to provide us with evidence of your NHS Test & Trace Notification, your bank statements and proof of employment. Please note if you are applying for the Discretionary award you will need to provide copies of all bank accounts held by you and/or your partner for the last 2 months, this must be the full statements. We will also need you to provide proof of your partners income and any working adults who live with you. This does not include any boarders or sub tenants.

Close contacts of someone suspected or confirmed to have the Omicron variant were required to self-isolate – regardless of exemptions from self-isolation – between 30 November 2021 and 13 December 2021. Therefore you may be eligible for the Test and Trace Support Payment scheme – provided you meet the rest of the eligibility criteria.

Fraud

You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate which puts others at risk. Any payment made as a result of fraud may be recoverable from you, as may any grants that have been paid in error. Anyone identified as failing to self-isolate will be reported to the police.

Test Trace Support Payment Policy 2020 Toggle accordion

London Borough of Barking and Dagenham  Test & Trace Self Isolation Support Payment 2020/2021

Introduction

From 28 September in England, there will be a new legal duty on all UK residents who test positive for COVID-19 or are identified by NHS Test and Trace as a close contact, requiring them to self-isolate. Failure to comply will be an offence carrying a fine of at least £1,000 and up to £10,000 for multiple breaches. 

To support this the government has introduced support for those having to self-isolate who are financially impacted because of this and this scheme will run until 31 January 2021.

Purpose of the scheme 

Provide a Test and Trace Support Payment of a £500, paid as a lump sum for those on low incomes to support them if they cannot work during their self-isolation period and have lost income as a direct result of self-isolation. 

The scheme will apply to people notified to self-isolate on or after 28 September, not before that date.

Am I eligible for support?

To be eligible for support you must:

  • live in the London Borough of Barking & Dagenham and
  • been notified to self-isolate on or after 28 September, not before that date and
  • have been asked to self-isolate by NHS Test and Trace either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive and
  • be employed or self-employed. 
  • be unable to work from home and will lose income as a result and 
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • have resource to public funds
  • make a claim within 14 days of the last day of your self-isolation.

You must meet all the criteria above to be eligible for a payment. 

How much is the payment? 

Individuals who are required to self-isolate and who meet the benefits-linked eligibility criteria will be entitled to £500. This will be payable as a lump sum.

Will these payments be taxed? 

These payments will be subject to income tax however they will not be subject to National Insurance contributions. You will be contacted by Her Majesty's Revenues & Customs regarding the Tax payable on this payment at a later date, it will not be taxed at the point of payment.

What do I do to apply and do I need to give you anything?

Make an online application and submit supporting evidence:

  • a notification from NHS Test and Trace asking them to self-isolate (this will include a Unique ID number) that shows you were asked to isolate on or after 28th September
  • a bank statement to verify what account we will pay 
  • proof of employment, or, if they are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact
  • proof that you will lose income as a result of self-isolation - For example a letter from your employer that confirms that your pay has been stopped or reduced because you are self-isolating

Making the Test & Trace Support claim

The customer must make a formal claim before the council can consider making an award. The claim must be made through the following methods: 

  • online or electronic form. 
  • asking us to call you if you to make a claim is you have no digital access

For an application form or to return a completed form please email benefits@lbbd.gov.uk 

To apply for a Test & Trace Self Isolation Support Payment you will need:

  • your national insurance number
  • your full name
  • your date or birth
  • your contact telephone numbers including a working mobile number
  • full names, dates of birth and national insurance numbers for everyone living in your household
  • your current full address and postcode
  • details of benefits you receive and how much you get
  • details of your employment
  • your Unique ID number as provided by the NHS Test & Trace

You will also need to send us your NHS Test & Trace Notification, your bank statements and proof of employment.

How will we use and share this information

Information collected during the application process will be used to assess an applicants’ claim. Information will be cross matched with other data held by the council and third-party agencies e.g. DWP, HMRC for verification purposes. 

In assessing a claim, it may be appropriate to make referrals within the council or to external agencies to provide advice or support. 

To allow the council to communicate and provide services appropriate to your needs, for example Free School Meal applications

The council may also share data with both internal and external organisations for the purposes of validating any applications or support you may make or have made for other council services such as housing applications, school placements, homeless applications, Homes & Money Hub, Job Brokers & Right to Buy applications. Please note that this list is not exhaustive.

Subject to a legal gateway, your information may also be shared for the prevention of fraud and criminal activity with (list not exhaustive):

  • the police
  • Immigration Service, Absconder Services and/or UK Border Agency
  • health and social care organisations
  • other local authorities

What happens next

Decisions

Possible outcomes of an application are: 

  • it is refused because you did not meet the criteria required
  • it is awarded in full, or
  • further information is required

The Test & Trace Payment will be paid in one lump sum into the account details you provide us.

When deciding on your application we will consider:

  • your employment status  
  • your income and benefit details
  • whether there are other benefits you maybe entitled to

The council will aim to make decisions within 3 working days where all applications and supporting documents are supplied. Where it is apparent that there are extenuating circumstances the payment time may be reduced. 

Appeal Rights

The council will write to the customer to confirm the decision but as this is discretionary there are no appeal rights to an Independent Tribunal. But the customer can ask the council to look at their case again if they are not happy with the outcome of their request. This would need to be made in writing, stating the reasons you are asking for a review of the decision and be signed and dated.

Review Requests should then be sent to benefits@lbbd.gov.uk and it will then be dealt with by a Senior Benefits Officer/Manager and the outcome notified in writing within 28 days. 

How payment to be made

The payment will be made by BACS transfer direct into your nominated account.