Cancel or make a change to your permit
If you purchased your permit before 13 October 2020 and you no longer need your permit, you can cancel it and receive a refund on the unused portion by sending a cancellation request to firstname.lastname@example.org.
If you applied for your permit on or after 13 October 2020, please log into your Permitsmarti account, select the permit you would like to cancel or edit (where permissible) and process the request.
There is a £30 admin fee (where applicable) for cancelling a permit which will be deducted from the total refund amount. If your card has not expired, the refund will be credited to your card automatically. If your card has expired you will be contacted to supply your bank account details for a BACS refund.
If you cancel online your permit will become inactive at the end of the day after which the vehicle will no longer be covered to park. If you cancel by sending an email to email@example.com, you will be sent a confirmation of when the permit has been cancelled.
Permanent change to your permit
If you have changed your address or your vehicle and you would like to make a permanent change to your permit you must cancel your current permit first and then create a new parking permit.
You will need to provide new proof documents.
Temporary vehicle change
If you have a courtesy or hire vehicle and you need a temporary permit for this vehicle then you can get a temporary permit or use visitor parking permits.
To get virtual visitor vouchers or a temporary permit you need to apply on Permitsmarti.