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Changes in circumstances

Tell us about changes

You must tell us about any changes in yours, your partner’s and your household’s circumstances if you are claiming Council Tax Support.

This is because even the smallest of changes can affect the amount of Council Tax Support you receive.

All changes in your, your partner’s and your household’s circumstances must be notified to us within 21 days of the change taking place.

Examples of changes

You must tell us if:

  • you are awarded Universal Credit
    your pension from a previous employer changes or you start to get a pension from a previous employer
  • any of your children leave school or college or leave home
  • anyone moves into or out of your home, including lodgers and sub-tenants
  • there are changes in your landlord or managing agent
  • child Benefit stops or reduces
  • the income of any adults or children living with you stops, starts or changes (including any benefits)
  • there are any changes in your (or your partner’s) income or the source of your income (for example if you start to get a Social Security benefit, you stop getting a Social Security benefit, your earnings increase or your hours at work increase or reduce)
  • you or anyone living with you becomes a student or stops being a student, becomes an apprentice, changes or leaves a job
  • you or anyone living with you goes into or leaves hospital or a nursing home, goes into or comes out of prison or starts or stops being on a Youth Training Scheme
  • you move, including a change of room in the same property
  • you or your partner are going to be away from home for 13 weeks or more
  • you or anyone living with you incorporate a limited company
  • you or anyone living with you start work (employed or self-employed)
  • you receive any decision from the Home Office
  • your capital or savings change
  • your Tax Credits stops, starts or changes

This is not a full list of examples; if you are not sure, ask us for advice.

You must tell us about any changes in writing – a phone call is not enough.

If you have registered for My Account, you can report a change in your circumstances online.

Register or log in to My Account

Your responsibilities

If we pay you too little benefit because you did not tell us about a change in your circumstances at once, you may lose the right to the arrears of underpaid support.

If we pay you more Council Tax Support than you are entitled to because you did not tell us about a change in your circumstances at once, you will be overpaid Council Tax Support.

You are responsible for telling us about any changes. Do not rely on someone else to pass the message on.

If you deliberately fail to tell us about any changes that may affect your Council Tax Support, we may take court action against you.

If you are not sure if the change in your circumstances will affect your Council Tax Support, tell us about it straight away.

You must tell the Council Tax Support section separately even if you have reported the change to another government or council department and they have told you that they will tell us for you.

Change of address

Tell us about address changes

If you are moving, you need to tell us immediately as your Council Tax Support will need to be recalculated, regardless of whether your move is permanent or temporary.

Moving within Barking and Dagenham

If you are moving within Barking and Dagenham you will need to tell us immediately so we can recalculate your Council Tax Support entitlement.

You will need to complete a change of address form and be liable for Council Tax at your new home.

Council Tax Support can only be paid at your new home from when you move in, not from when your tenancy starts.

You must notify us of your change of address within 21 days of the move for us to adjust your Council Tax Support from the correct date, using the correct amount.

Moving outside of Barking and Dagenham

If you are moving outside of Barking and Dagenham you will need to tell us immediately so we can stop your Council Tax Support entitlement.

You will need to claim Council Tax Support with the borough you are moving to.

If you are moving outside of Barking and Dagenham because you are being placed in temporary accommodation by our Housing Department, you can continue claiming Housing Benefit with us. However, you will need to claim Council Tax Support with the borough you are moving to.

Change of address form (PDF, 205.19 KB)

Temporary absence from your property

There are circumstances in which you can be temporarily absent from home without affecting your Council Tax Support. These circumstances are listed in the table below:

Reason for absenceExample of absenceMaximum period of absence without affecting Council Tax SupportMust have full intentions to return home and remain liable for Council Tax throughout the entire absent periodCan the home be sub-let during this period?
Temporary absence - outside of England, Scotland and/or WalesHoliday (abroad)Up to 4 weeksYesNo
Temporary absence - within England, Scotland and/or WalesVisiting familyUp to 13 weeksYesNo
Residential care on a trial basis with a future move in dateYou are considering moving into residential care, and are away from your home whilst on a trial basis in residential care with a future move in dateUp to 13 weeksYesNo
A person who has moved out of their home for essential repair work to take placeA tenant’s ceiling has collapsed and the landlord is carrying out repairs on the property. In the meanwhile the tenant cannot reside at homeDependant on period of repairs and if the tenant is still liable to pay rent for the property being repairedYesNo
A person in prison, on remandUnsentenced remand prisoners (including prisoners in custody, awaiting trial, prisoners in custody during their trial and convicted prisoners held on remand awaiting a sentence)Up to 52 weeksYesNo
Approved government training coursePeople taking an approved government training courseUp to 52 weeksYesNo
Away because of bail conditionsIn a bail hostel, or bailed to live away from homeUp to 52 weeksYesNo
Claimant’s partner or child recovering under medical approvalHospital in-patients and those receiving or recovering from medically approved care in UK or abroad, but not in residential careUp to 52 weeksYesNo
Due to fear of violencePeople who are living away from home due to the fear of violenceUp to 52 weeksYesNo
People who are living away from due to the fear of violenceIn a care home or independent hospital, for example, for respite careUp to 52 weeksYesNo
In hospital, or receiving medically approved careHospital in-patients and those receiving medically approved care in UK or abroad, but not in residential careUp to 52 weeksYesNo
Providing care for a childProviding care for a child whose parent or guardian is receiving medical treatment or medically approved careUp to 52 weeksYesNo
Providing medical approved careA claimant providing approved medical careUp to 52 weeksYesNo
StudentsStudents who are eligible for Housing Benefit may be absent from home for educational reasonsUp to 52 weeksYesNo
Temporary care in residential accommodationPeople receiving care in residential accommodation. This does not include those in residential accommodation for a trial periodUp to 52 weeksYesNo