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Coronavirus (COVID-19) update - Complaints

Due to the current situation we are expecting an impact on our ability to respond to complaints within the 10 working day timeframe.

All complaints submitted will continue to be monitored and where possible a response will be provided addressing your concerns within 10 days.

Freedom of Information/Environmental Information Regulations

The ongoing situation is impacting our ability to answer FOI’s and EIR’s within the specified timeframe.

We continue to monitor the cases which have been submitted and we will aim to respond when possible.

If you're unhappy with our services, tell us. We want to know so we can try to put things right.