Coronavirus - Financial support and advice
Are your finances affected by the coronavirus pandemic?
The national picture for coronavirus is changing daily and we know that some people may be feeling worried or anxious about how the outbreak is affecting you and your family.
Being in debt is one of the most stressful things that can happen to us and we know there will be residents experiencing unexpected financial problems during this time.
If you’re struggling to pay things like your rent, mortgage or energy bills because of coronavirus, please don’t ignore your bills. We have a dedicated and friendly team at our Homes and Money Hub who are on hand to help you through any debt or financial issues you may have.
You can reach them by emailing firstname.lastname@example.org or calling 020 8724 2115 / 020 8227 2927, Monday to Friday, 9am to 4pm. While we can’t currently see people in person, this service is still running online and by phone during the coronavirus pandemic.
You can also apply for an Individual Assistance Payment (IAP) which works in conjunction with the Homes and Money Hub to support residents across a broad range of services. This will include referrals of IAP Applicants to services such as Job Shop, Budgeting and Debt advice, Adult Learning and any other relevant service as applicable for further advice and ongoing support.
We’ve also set out some useful information and helpful links on this page.
- Council Tax payments
- Rent payments
- Universal Credit
- Financial support for businesses and self-employed residents
- Help and support for rough sleepers
- General support
Council Tax payments
If your financial circumstances have changed in recent weeks as a result of the pandemic which means you may have difficulty paying your council tax, please let us know so that we can help.
It may mean that we work out a plan to help spread out payments across the remainder of the year after the crisis has ended, or you could be eligible to claim Council Tax Support.
The Government has announced there will be help for Council Tax Payers as a result of the coronavirus pandemic. We’ll share more information on this as we receive it.
If you’re struggling with rent payments and are falling into arrears, please let us know and we’ll do our best to help and support you.
If you receive Housing Benefit or the housing element of Universal Credit, you may be eligible for extra financial support through a discretionary housing payment.
If you are not eligible for a discretionary housing payment, or you need help to apply, you can contact our Homes and Money Hub for help and advice.
If you’re unemployed or have experienced a sudden loss of income due to coronavirus, you may be able to claim benefits to support you. For most working-age people the benefit you need to claim is Universal Credit.
If you’re already claiming Universal Credit and your circumstances have changed you should report the change immediately by signing into your Universal Credit account.
Financial support for businesses and self-employed residents
We know that this is a worrying time for businesses and self-employed residents. We want to reassure you that we are working with the NHS, Public Health England and other partners to prepare for the local impact.
Help and support for rough sleepers
We’re also housing every one of our rough sleepers, and working with The Source, a local charity, we’ve opened a day shelter in Relish Cafe, Barking, to provide hot food and advice and support.
If you or someone you know need help, you can refer yourself for support through StreetLink or by calling 0300 500 0914.
You can also contact our Housing Advice service by emailing email@example.com
Get in touch with BD CAN for support with things like shopping and collecting medication.
We have a number of food banks in Barking and Dagenham that can provide emergency food parcels .
For more information and advice on debts.
Online free advice from Citizens Advice to help you find a way forward, whatever the problem.
To find more information on how to claim statutory sick pay (SSP) and employment support allowance (ESA).