Complaints about council services
How to complain
If you are unhappy with our services in any way, please tell us. We want to know so we can try to put things right.
Our complaints process has two stages
Stage 1 – complaint
Complete our online form to complain about a council service. We will respond to your complaint within 10 working days.Complain about a council service (new complaints only)
You can also make a complaint by telephone or in writing.
Once you have received your answer, at stage 1, if you are still not satisfied, you may ask for a review.
Within five days we will send you an acknowledgement and the date by which you should receive a formal reply, which should be within 30 working days. If we cannot meet this target you will be sent a progress report.
020 8215 3000
Things we do not accept complaints about
There are a number of issues that fall outside our complaints procedure and that we cannot investigate as a complaint.
Some complaints follow a different process:
- Complaints about councillors
- Social care services
- Complaints about schools (these should be directed to the school’s headteacher)