One Stop Shop

The One Stop Shop is the place to come for help, advice and information on a range of services offered by the council and its partners. Our experienced staff are able to deal with your enquiries quickly and efficiently in modern, comfortable surroundings.


  • Bill payment (via Scancoin machine)
  • Council Tax Support and Housing Benefit document drop off
  • Housing advice
  • Housing Benefit and Council Tax enquiries
  • Education enquiries

Online services

There are a number of self serve computers for customers to use our online services:

Report It – Enquiry or comment


Pay it


Access MyAccount

Opening hours

The One Stop Shop is in Dagenham Library.

Dagenham Library
1 Church Elm Lane, Dagenham RM10 9QS
Entrance on Heathway

Monday to Friday

  • 9am to 5pm (opens at 10.30am on the last Thursday of the month)


  • 9am to 1pm
Out of hours emergencies

020 8594 8356

Emergency repair issues

020 8592 7388

In periods of high demand, queues may be closed early.
One Stop Shop opening hours are not necessarily the same as the library opening hours

Location map

Enquire or comment online
Barking and Dagenham Direct

020 8215 3000