Data protection

Data protection ensures that information held about you is processed in accordance with the rights provided in the Data Protection Act 1998. This safeguards and prohibits any non-compliant or unauthorised processing.

Why we collect and store personal data

For some of our services, we need to collect personal data so we can get in touch, or provide the service. We always try to make sure the information we collect is correct and isn’t an invasion of your privacy.

How we use your information

We will process (that means collect, store and use) the information you provide in a manner that is compatible with the Data Protection Act. We will endeavour to keep your information accurate and up to date and will not keep it for longer than is necessary.

In some instances the law sets the length of time information has to be kept, but in most cases we will use its discretion to ensure that we do not keep records outside of our normal business requirements, for example, providing a service to you.

How we use your personal data

We will use the information you provide for the following purposes:

  • Regulatory, licensing and enforcement functions, which we are obliged to undertake
  • All financial transactions to and from the council, including payments, grants and benefits.
    Where monies are due or outstanding, the council reserves the right to use all the available information (excluding Council Tax information) at its disposal to protect public funds
  • Where you have agreed for the purpose of consulting, informing and gauging your opinion about our products and services
  • To ensure the council meets its statutory obligations

Accessing information we hold about you

The Data Protection Act allows you to ask us for copies of your personal information that we hold. This is called a subject access request.

When you request access to your information, you must:

  • complete and sign the subject access request form
  • provide one form of identification with the request from and a contact telephone number
  • then pay a non-refundable payment of £10 (card payments only)  – we will call you to take the payment

Print and sign the subject access request form and send to us via email with a scanned copy of your ID or by post with proof of ID enclosed.

Make your payment:

We will call you to take the £10 payment

Request your information

Private and confidential For the attention of: information governance manager
Freedom of Information. London Borough of Barking & Dagenham. Barking Town Hall, Barking IG11 7LU

Once we have the required information, £10 fee, and proof of ID your request should be complied within 40 days. In exceptional circumstances where it is not possible to comply within this period you will be informed of the delay and given a timescale for when your request is likely to be met.

Requests for CCTV footage

London Borough of Barking and Dagenham has an advanced CCTV system to help keep residents and visitors safe. We can provide recordings from our CCTV cameras for civil claims between individuals or companies.  The most common requests are due to traffic collisions.

If you need to request video images, the request must come from your insurance company or solicitor to provide assurance that the images are being used for lawful purposes.  We have a legal duty to ensure images are not disclosed unlawfully under the Data Protection Act 1998 and the Protection of Freedoms Act 2012.

Requests should be made to:

Private and confidential. For the attention of: information governance manager
Freedom of Information. London Borough of Barking & Dagenham. Barking Town Hall, Barking IG11 7LU

giving the following information:

  • solicitor’s / insurer’s name and address, sent from a company email account
  • the name of the client
  • time, date and place of the incident
  • vehicle details (vehicle registration, make, model, colour) of all vehicles involved
  • description of incident

We’ll respond telling applicants if there are cameras that may have caught the incident.  This service is free. We can also advise you if there are any cameras in the area, but we will not release any images to them.  We will only release images to the insurance company or solicitor.

If you’ve made a subject access request application under the Data Protection Act 1998, please be aware it is unlikely to succeed.  You should also be aware that CCTV images are only kept for 30 days from the date of the recording in line with our retention schedule.

If there are CCTV images

We’ll invite your solicitor or insurer to contact us to make payment. Our charges are:

  • Search only. £42.00
  • Search and supply copy of up to 5 images. £150.00
  • Search and supply copy of 6 images or more. £210.00

Why we charge

The public surveillance camera system is installed to deal with crime, anti-social behaviour and disorder and our staff searching for the images for you would normally be searching for criminal activity.  This is an admin fee for the search and production of images.

Exempt information

In certain circumstances, the Data Protection Act 1998 permits us to withhold information, for example information likely to cause serious harm to the physical or mental health or condition of you, or any other person.

Information relating to or provided by a third person who has not consented to the disclosure, including images removed or obscured. If we can’t give you some or any of the information, we’ll tell you why.