About MyAccount

If you want to use our online services, you need to register and create an account, known as MyAccount.

Once you have completed this simple process, we will send you an email with information on how to activate your account. The email is sent very quickly – in most cases it will be in your inbox straight away. Remember to check your spam or clutter folder if you can’t see our email.

Register or log in to MyAccount

Once you have registered or created an account, you will be able to access the online services for:

Help and advice on using MyAccount

MyAccount help

Contact us

If you can’t find the help you need contact us.

My Account Support

myaccountsupport@lbbd.gov.uk

Add an icon to your phone

To make it easier to report issues to the council and track your information in MyAccount, please add an icon to your phone, tablet or computer, which will link to the website.
This is done is different ways, depending on what device you use. To do this on an iPhone:

  1. Go to the council website homepage or report it page (the page you’re on now)
  2. Click on the share button (bottom of the screen)
  3. Click on “Add to Home Screen”
  4. Click on “Add”

This video explains these steps for an iPhone:

If you use any other device, look out for options for sharing a web page, or dragging the webpage to your device’s home screen.

Ref:131