Pay parking fines (penalty charge notices)

Find out about paying for your PCN (penalty charge notice), how and why a PCN is issued, or how to challenge or appeal against a PCN.

You can pay your PCN online. You will need your PCN reference number (this is 10 digits long and starts with BU or BZ) and your debit or credit card.

Choose one of the following options depending on what your PCN starts with:

Pay a PCN beginning with BU

Pay a PCN beginning with BZ

When making your payment, make sure that you only press the payment button once and do not refresh your browser while the payment is processing.

PCNs issued by other authorities

If your PCN reference does not start with the letters BU or BZ, it wasn’t issued by us, and you will need to contact the correct authority for payment.

Transport for London (TfL) manages the 3 A roads in the borough: A12, A13 and A406 (North Circular) and issues PCNs related to these roads.

Pay or challenge a TfL PCN

Beware of PCN payment requests by email

We never issue parking tickets by email. If you’ve received an email asking you to pay a parking fine, ignore it because it's probably a scam, and do not open any of the links in the email.

You can find information about scam emails at Which and Action Fraud.

Information about penalty charge notices (PCNs) Toggle accordion

A penalty charge notice (PCN) is a legal document issued or served when a vehicle has been seen in contravention of a parking or traffic restriction.

It is served either directly on the vehicle (or to the person who appears to be the driver) at the time of the contravention or through the post, notifying the registered keeper of the contravention.

Our PCNs have a unique 10-digit reference number, starting with BU or BZ. Always read the information on the PCN or any other statutory document very carefully before proceeding.

Types of PCN

Parking PCNs

Issued by a civil enforcement officer (CEO) or recorded by a camera operator in a control room or a closed-circuit television (CCTV) vehicle.

Bus lane PCNs

Recorded by a camera operator in a control room or a CCTV vehicle.

Moving traffic PCNs

Recorded by a camera operator in a control room or a CCTV vehicle.

Challenging a PCN

If you think you have been given a parking ticket by mistake, you can contest it. Before challenging a PCN you should view the supporting evidence.

If you do not pay or contest the PCN, you will receive further notices and may be contacted by certified enforcement agents.

Paying a PCN issued by an officer or a bus lane PCN

If you have received a PCN issued by an enforcement officer, or a bus lane PCN, you can:

  • pay at the discounted rate within 14 days
  • pay at the full rate within 28 days
  • make an informal challenge against the PCN, explaining why you think it was incorrectly issued

If you do not pay or challenge the PCN within 28 days, you will be issued with a notice to owner (for parking PCNs) or an enforcement notice (bus lane PCNs).

Paying a parking PCN issued through CCTV

If you have received a parking PCN issued through CCTV, you can:

  • pay at the discounted rate within 21 days
  • pay at the full rate within 28 days
  • make formal representations to the council

If you do nothing in this time period, a charge certificate will be sent and the charge increases by 50%.

Paying a moving traffic PCN

If you have received a moving traffic PCN, you can:

  • pay at the discounted rate within 14 days
  • pay at the full rate within 28 days
  • make formal representations to the council

If you do nothing, a charge certificate will be sent and the charge increases by 50%.

Notice to owner or enforcement notice

When you receive the notice to owner or enforcement notice, you can:

  • pay the full charge within 28 days
  • make formal representations to the council

If you do nothing, a charge certificate will be sent and the charge increases by 50%.

Charge certificates

If the penalty remains unpaid more than 28 days from the date of service of a postal PCN or a notice to owner or enforcement notice, we will send a charge certificate by post. This increases the charge by 50% of the original amount and gives the registered vehicle keeper 14 days to pay. There is no right of appeal at this stage. If you receive a charge certificate, you can no longer make a formal representation against the PCN.

If you were not aware of the contravention prior to receiving the charge certificate, or if you received no reply to a representation or an appeal, you will have to wait to make a statutory declaration/witness statement.

Order for recovery

If the registered owner of the vehicle does not respond to the charge certificate within 14 days, we  may register the debt at the Traffic Enforcement Centre (TEC) at Northampton County Court, and an order for recovery will be served. The order for recovery includes information on making a statutory declaration/witness statement, and you can contact the TEC if you have an enquiry about this stage of the process.

You can contact the Traffic Enforcement Centre by calling 0300 123 1059.

At this point, the outstanding amount on the PCN will increase by £8, which is a surcharge for the cost of registering the order. You have 21 days from the date of service to pay the outstanding amount on the order for recovery.

If you do nothing, the TEC may grant authority for a warrant of control to be issued and a certified enforcement agent will be asked to recover the debt from you. At this stage the case is out of the our hands and actions by the enforcement agent against you may bring additional charges.

Warrant of control (bailiff)

If the penalty charge has not been paid within 21 days of the order for recovery being served, we will ask for a warrant of control. Once granted, it will be passed to our certified enforcement agent (bailiff) to recover the amount owed.

If you have been contacted about a PCN that you did not know about, or thought was paid or cancelled, you may contact the Traffic Enforcement Centre (TEC) requesting an out-of-time witness statement. Once notification has been received from TEC, the enforcement agent will be put on hold temporarily.

A certified enforcement agent is allowed to charge recovery fees for every letter, visit and action taken as part of the effort to recover the outstanding amount. Recovery actions are taken on our behalf by these enforcement agents:

JBW Group | 0844 576 3620

Marston Group | 0845 074 3749

Newlyn PLC | 01604 633 001

Whyte & Co Enforcement Services | 0845 458 9429

Challenge or appeal a penalty charge notice (PCN) Toggle accordion

If you think the parking ticket or penalty charge notice (PCN) you received was wrongly served and should not be paid, you can apply for it to be cancelled. The process you follow depends on what stage the PCN has reached.

If you wish to contest the PCN, do not pay for the PCN or pay for it while your appeal is being considered. If you make a payment, this is taken as you accepting liability for the PCN. Once payment is made, the case is closed and you will receive no reply to further correspondence.

Before you challenge or appeal a PCN

Before you challenge or appeal a PCN you should view the evidence that we have.

Reasons why an appeal may fail

You should be aware before making a challenge that there are reasons why an appeal may fail.

Common reasons why appeals fail include the following. These are typical responses and reasons given to us when a PCN has been issued (each case is assessed on its merits):

  • I thought I could park there at that time
  • I got a ticket and no one else did
  • Other vehicles were parked there when I arrived
  • I have always parked there
  • I was only a few minutes late
  • I did not see the sign
  • I did not know it was a controlled parking zone
  • My wheels were only over by a bit
  • I have a Blue Badge and thought I could park at the location
  • I did not know that payment was required for parking at the location
  • I forgot to display my pay and display ticket
  • I forgot to pay by RingGo

PCN appeals process

The PCN appeals process has three stages:

  1. Informal challenge
  2. Formal representation
  3. Independent parking adjudicator

You can submit a challenge or representation online.

You should make sure you have your PCN reference number (beginning with BZ or BU) and your vehicle registration number to hand when making an appeal.

Appeal your PCN online

You can also submit your challenge or representation by post to:

Barking and Dagenham Parking Services
Admail 4250, Barking, IG11 7ZX

If you have more than one PCN you wish to challenge, you must contest each one separately.

Informal challenges

This option is available if you have received a PCN from a civil enforcement officer (CEO) or a PCN relating to a bus lane contravention. An informal challenge made within 14 days of the contravention date (if issued by a CEO) or 14 days from the date of service of a bus lane PCN will be put on hold until you receive our decision.

If your challenge is successful, the PCN is cancelled and no further action is taken. If your challenge is unsuccessful and rejected, you have another opportunity to pay at the discounted rate.

If you are not satisfied with the decision, you must wait until a notice to owner or (for a bus lane PCN) an enforcement notice has been received by the registered keeper of the vehicle. The registered keeper can then make formal representation.

At this stage, representations are made against the full PCN charge. The discounted rate will no longer be available.

Submit an informal challenge or representation

Formal representations

This option is available to the registered keeper of a vehicle if they have received:

  • a notice to owner, relating to PCN issued by a civil enforcement officer
  • an enforcement notice, relating to bus lane contraventions
  • a PCN served by post (except bus lane contraventions)

Each of these documents lists the specific grounds on which representations can be made. An officer within the parking administration team will carefully consider the representations and reply to the registered keeper of a vehicle.

If the representation is successful, the PCN is cancelled and no further action is taken. If the representation is unsuccessful, a formal notice of rejection is sent to the registered keeper. This includes payment instructions and a form allowing a further appeal to the independent adjudicator, should the registered keeper choose not to pay the full charge for the PCN within 28 days.

Appeals to the independent adjudicator

If your formal representations have been rejected and you want to appeal further, you can ask an independent parking adjudicator from London Tribunals to set it aside. You should note the adjudicator can only legally consider appeals on specific grounds.

Once you have submitted your appeal to the adjudicator, a hearing date will be set and we have the opportunity to defend its decision to reject the formal representation. You can choose to receive the adjudicator’s decision by post or attend the hearing in person. The adjudicator’s decision is binding on both us and the person making the appeal.

If an appeal is unsuccessful, the full PCN charge is payable. If the PCN is not paid a charge certificate will be issued.

View penalty charge notice (PCN) evidence Toggle accordion

Photo evidence

You can view photographs relating to a penalty charge notice (PCN) issued via CCTV devices. PCN reference numbers begin with either BU or BZ.

View photo evidence for PCN beginning with BU

View photo evidence for PCN beginning with BZ

Video evidence

If you receive a PCN, you can view or request the supporting evidence, such as video footage, that led to the PCN being issued. You need to have both the PCN number and your registration number to view any evidence.

View or request video evidence for PCN

PCN enquiry form Toggle accordion

Use our form to make a general enquiry about a penalty charge notice.

PCN enquiry form