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Quality assurance

Quality assurance provides the council with information on the quality, performance and effectiveness of services.

Barking and Dagenham adopts a proactive approach to quality assurance working with providers to improve and maintain high quality services. In addition to services contracted by the council, we quality assure all care and support services residents use which also includes unregulated services and support that people have funded themselves. 

Quality Assurance policy and procedures (PDF, 1.75 MB)