Registering and logging in
Registering and creating an account
It’s easy to create an account. Simply provide your details in the online form and confirm you have read and accepted the privacy statement. Usually, the confirmation email should be in your inbox immediately, but remember to check your spam or clutter folder if you can’t find it.
To log in you will need to use the email address and password that you entered when you created your account.
The first time you log in, you must activate your account by clicking on the link in the email that we sent you when you created your account.
If you forget your password, you can reset it by answering your secret question.
If you also forget your secret question, please contact My Account Support to have your password reset.
You will be asked to provide some personal information to verify your identity.
Registering for Council Tax services
You can register for more than one Council Tax account. Once you’ve registered one account, you’ll find a link to add another account in the Council Tax menu.
If your Council Tax account is in more than one name, each person wishing to access it online will need to register independently. They should enter only their name as it appears on the council tax account.
Licensing and planning email alerts
If you subscribe to licensing and planning email alerts but the link still says Subscribe or Update, this does not mean you are not subscribed as this link does not change into a tick, as other subscriptions do.
If you are experiencing problems with the system, contact My Account support.