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Rent

Coronavirus

Please note that there is no rent-free period. If you have any difficulties paying your rent please see below for what you need to do.

In the event that one of the following is affecting you, please inform us by emailing rent@lbbd.gov.uk We will aim to answer your queries and assist you as soon as we can.

  • Testing positive for Coronavirus
  • Self-Isolating 7 - 14 days
  • Medically self-isolated 12 weeks
  • Caring for vulnerable person
  • In Hospital, Zero hours contract
  • Self-employed
  • Cannot work due to workplace type
  • Made redundant
  • Made a claim for Universal Credit or Housing benefit

We need to know so we can help and support you the best way we can.   

In the meantime please see the helpful information below.

If you cannot work because of coronavirus and are eligible for statutory sick pay, you will get it from day one, rather than from the usual fourth day of your illness.

If you are not eligible for sick pay you can apply for Universal Credit and/or apply for new style Employment and Support Allowance (ESA)

If your wages have been suspended or your hours have been reduced until further notice, you will need to provide proof from your employer of this and apply to claim Universal credit online.

If you are working and already getting Universal Credit and you have been advised to stay at home, you should report this via your online journal in the usual way. Your Universal Credit will be adjusted as your earnings change.

If you are self-employed and claiming Universal Credit and are required to stay at home, or you are ill as result of coronavirus, you should inform DWP and Job Centre Plus through your online journal without delay.

Please see the links below for assistance:

We continue to work on a robust contingency plan; this includes enabling us to continue provide our services.

Thank you in advance for your patience and co-operation as we work together to minimise the risk of spreading the virus and offering assistance during this difficult time.

The government has responded with a support package for those affected by coronavirus. You can learn more about it by going to the government's official coronavirus website.

Please stay safe.

Paying your rent

Your tenancy agreement shows how much the weekly charge is and any charges included within the total rent.

All council tenants are required to pay the first week’s rent in advance when signing the tenancy agreement. This can be done by cash or by credit or debit card. Various payment options are available to pay your rent.

If you want to pay on a different frequency to weekly, such as monthly or fortnightly, you must do so in advance.

Using your rent account you can view your account balance, see recent transactions, including housing benefit payments and adjustments, and print a rent statement.

Manage your rent account online 

Delays in payments reaching your account can occur when you pay late in the week, or make payments Pay Point and post offices, as these can take up to four days to be credited.

If your rent account is in credit, you can apply for a refund.
 

Rent increases

Your rent will normally increase each April. When rent changes occur, we'll send you a letter confirming this. If you have Housing Benefit in payment, you will receive notification from the Housing Benefit team to confirm your entitlement.

A third letter will then be sent to you, which will advise you exactly what you must pay each week (rent charge minus Housing Benefit). The rent increase amount on the letter does not include any rent arrears that you owe. 

The amount shown on your rent increase letter needs to be paid in addition to any voluntary or court arrangement you have agreed.

This is our preferred method of payment as it saves you and the council time and money when making a payment. It is the only method of payment that comes with a guarantee. To set up a Direct Debit, download the Direct Debit mandate form below, complete it and return it to us. You can also contact us to set this up.

Direct Debit mandate (DOCX, 82.00 KB)

Once the Direct Debit has been set up, no further action is needed. Payments are automatically debited from your bank account on an agreed date, either weekly or monthly. Monthly payment dates are the 1st, 8th, 15th or 22nd day of the month. If the amount of the instalment changes, you will be notified of the change in advance.

We must give your bank two weeks notice of when a Direct Debit is about to start. You will receive a notification letter advising of the first instalment date and the amount that will be debited. You must continue to pay the correct rent manually until the first payment is taken.

Direct debits cannot be made from certain accounts, such as savings and Post Office accounts. Check with your bank if you are unsure.

A bank standing order is a transaction you control and you can choose your own payment date to suit your income. You instruct your bank to pay a set amount at regular intervals to another account. It can run for a set number of payments, a set period of time, or until cancelled.

If you wish to pay your rent this way, you need to instruct your bank to pay the London Borough of Barking and Dagenham. You will need our bank details, a transaction reference (your 14-digit rent reference number), and the amount and frequency of payments.

Our bank details

Bank: Lloyds TSB
Account Number: 01526028
Sort Code: 30 00 02

You must use your 14 digit rent reference number as the transaction reference, so that we receive the funds, we know where to allocate them.

If you are unsure of how much you should be paying on a weekly/fortnightly/monthly basis, contact us.

If you have any queries regarding this or any issue regarding your rent account, contact us.

You can pay your rent online using a debit or credit card.

Pay online

Alternatively you can pay using your MyAccount.

Register or log in to My Account

020 8227 2050

You can make an automated payment 24 hours per day, 365 days a year.

Ensure you have your rent account number and your debit or credit card ready.

Payment cards are no longer provided to tenants but, if you already have one, you can still use it. The barcode on any rent-related letter can be used to make a payment.

Payments can be made using a barcoded letter or payment card with a debit card, credit card or cash at any shop which displays the Pay Zone logo, ePay logo or Pay Point logo. You can also pay in any post office. Payments made at Paypoint and post offices can take up to four days to be credited.

You can make a payment at the One Stop Shop at Dagenham library using the self-service payment machine. You should keep all receipts in a safe place as proof of payment.

If you wish to receive a barcoded letter that you can use to make rent payments, you can use our request barcoded letter form in your MyAccount. Once the barcoded letter has been created, a copy will be sent to you at the email address you provide.

To use the form, you need to be signed in to your Barking and Dagenham council My Account. If you don't have one, you can create a My Account.

The information you provide on the form below will be processed in line with our data protection policy.

Request a barcoded letter

Find out if you are entitled to Housing Benefit and other support.

Housing Benefit

If you’re a council tenant or leaseholder you can use our text alerts to get information without having to call us. We can send out text reminders if you have a repair appointment booked, or send a text reminder for things that you would previously have had a letter about, such as rent arrears.

It won’t cost you anything to receive text messages, but standard network rates apply to send them to us.

To register:

  • text REGISTER with your full name and address to 07949 963 963 or call 020 8215 3002 to sign up for the scheme.

 

The best way to contact us and request permission for someone to discuss your tenancy is to use our MyAccount request permission to discuss a rent account form. Use this form to request us to give permission to a third party to speak on your behalf.

To use the form, you need to be signed in to your Barking and Dagenham council My Account. If you don’t have one, you can create a My Account.

Request permission to discuss a rent account

The information you provide on the form below will be processed in line with our data protection policy.

You must pay all outstanding rent immediately if you have the means to do so, or contact us to discuss payment options.

You must pay your rent in advance whether you pay weekly, fortnightly or monthly. If your payment does not arrive until the following week, you will breach your tenancy obligation to pay rent.

This can occur when you pay late in the week, or make payments at a Pay Point or post office as these can take up to four days to be credited to your rent account.

We realise people sometimes find it hard to keep up with rent payments (perhaps because they are ill or having personal or financial problems). We are sympathetic to such problems but missed payments must be made up within an agreed timescale or you risk losing your home. If you have problems paying your rent contact us immediately; we can only offer you help if we know you are having difficulties.

If you don’t pay

If you don't pay we will send you a letter to request you pay the outstanding amount. Following at least one further letter, if you fail to make payment or contact us to discuss your situation, a notice of seeking possession will be issued.

If you do not reduce the arrears or we do not agree on how you will pay, we will apply to a county court to request a possession hearing. At this hearing we can request a possession order to enforce payment of rent and the reduction/clearance of the arrears. A money judgement order (county court judgement) will also be requested at the court hearing. This will affect your ability to obtain credit in the future. You will be charged fees of up to £320 by the court to list the hearing.

If you fail to comply with the court order, this could result in us applying to evict you from the property.

We evicted 86 households in  2017-18 for non-payment of their rent. If you are evicted due to rent arrears, you may be found to have made yourself intentionally homeless and the council will have no legal obligation to re-house you. It may also affect your ability to be re-housed by another social landlord.

Debt advice

Rent is a priority debt. If you have debt and need help or guidance, you can find more advice in our money and debt pages, or by contacting the agencies listed below.

Money and debt


55, Ripple Road, Barking IG11 7NT

0300 3309 038


StepChange Debt Charity

0800 138 1111

StepChange website


DABD Benefits Advice

51 Ripple Road, Barking IG11 7NT

020 8252 5340


National Debt Line

0808 808 4000


The Money Advice Service

0300 500 5000

Your rent pays for housing services such as repairs and maintenance, grounds maintenance, estate cleaning, communal lighting and housing management.

We also use some of the rent to provide and make improvements to tenants’ homes. You may have to pay extra charges for some services.

Contact us

If you have questions about paying your rent, the best way to contact us is by using our MyAccount housing rent enquiry form.

To use the form, you need to be signed in to your Barking and Dagenham council My Account. If you haven’t got a My Account, you can create a My Account.

The information you provide on the form will be processed in line with our data protection policy.

Housing rent enquiry form

Rent team

If you wish to discuss any issues relating to your Rent account with one of the teams our telephone lines are open between 8.30am to 5pm Monday to Friday.

020 8227 2926

rent@lbbd.gov.uk