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Replace a faulty, lost or stolen key fob

You should be given 2 key fobs at the start of your tenancy. If you need to replace one of your key fobs that is faulty, lost or stolen you can request a new one by calling 020 8215 3000. A new fob will cost £8.90 and you'll need to pay over the phone with a debit or credit card. 

You will not have to pay for a new key fob if one of your originals is faulty or stolen. If your key fob was stolen you'll need to report it to the police and quote your crime reference number when requesting a new one. 

Landing keys also cost £8.90 and can also be ordered by calling 020 8215 3000 and paying on the phone with a debit card. 

It may take up to 15 days for your new key fob to arrive. 

If you live in one of the properties below a replacement fob will need to be provided externally and will cost £25. Please call 020 8215 3000 to order. 

Trinity Place / Becontree:

  • Farrier Apartments
  • Fletcher Apartments
  • Masons Apartments
  • Saddler House

Weavers Quarter:

  • Albright Court
  • Beckett Court
  • Bowen Court
  • Braid Court
  • Butterfly Court
  • Clove Court
  • Lariat Court
  • Orvis Court
  • Windsor Court