Missed bin collection

If your bin was missed on the day it should have been collected

You can only book a missed collection from 10pm on your collection day until 6pm the following working day.

Missed collections can be caused by various reasons, including:

  • Severe weather conditions
  • Restricted access, roadworks or vehicle breakdown
  • Wrong materials placed in a wheelie bin including contaminated recycling
  • Extra bags not fitting in a wheelie bin – the lid must close
  • Bin not being placed on the property’s boundary on collection day

Report a missed rubbish collection

If you unable to use this form

Please call:

0208 215 3000

Select option 3 - missed bins.