Missed bin collection

You can report a missed bin collection from 10pm on your normal collection day until 6pm the following working day. Outside of these times we cannot book a replacement collection.

If you unable to use this form, please call:

020 8215 3000

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

  • Severe weather conditions
  • Restricted access, roadworks or vehicle breakdown
  • Wrong materials placed in a wheelie bin including contaminated recycling
  • Extra bags not fitting in a wheelie bin – the lid must close
  • Bin not being placed on the property’s boundary on collection day