Community Trigger

If several reports of antisocial behaviour have been made with no action taken, residents can use the Community Trigger to demand action.

When to trigger

You can ask for the Community Trigger to be activated if you consider no action has been taken after:

  • You have complained to the Council, Police or a Registered Housing Provider about three separate incidents of antisocial behaviour in the last six months; or
  • Five individuals in the local community have complained separately to the Council, Police or Registered Housing Provider about similar incidents of antisocial behaviour in the last six months

How to trigger

If your case meets the above, you can request the use of the Community Trigger either by contacting Barking and Dagenham Direct or using the:

Community Trigger form
Barking and Dagenham Direct

020 8227 3000

What happens next

After you request to use the Community Trigger, you will get written confirmation of your request within two working days. We will then have ten working days to look at the situation and talk to any other organisations who may be involved with the case. Your case will then be discussed at the Repeat and Vulnerable Callers Group which addresses the cases of repeat callers.

You will get an action plan which will say if your case has been agreed or not. You will get this within one working day of your case being discussed.

Cases may not be agreed if the case is anonymous or work is ongoing. If the request is not agreed then you have a right to appeal this decision.