Paperless visitor permit – Your questions

Frequently asked questions (FAQs)

We have received a large number of enquiries regarding the implementation of the new paperless / virtual parking permit system.

Annual virtual resident permits went live in December 2016.

Virtual visitor permits will go live on 1 June 2017, replacing traditional scratch card permits.

We will stop issuing scratch cards for visitor vouchers from 1 June 2017 but any previously-bought scratch cards will be valid until 31 May 2018.

Instead all permits will be virtual and, once activated, will cover parked vehicles by sending data to an electronic database that is connected to enforcement officer’s handheld devices.

To purchase a Paperless Visitor Permit (PVP)

Paperless Visitor Permits can be purchased on this website, or RingGo, or using the RingGo app.

Information you will need to buy a Paperless Visitor Permit (PVP)

All you need is proof of address, a credit or debit card and an account on RingGo.

Once you have created one permit, your card and vehicles will be remembered by the system, making subsequent permits even easier to book.

You can download the RingGo app to your phone, so you can manage your permits easily on the go.

Information you need to activate a Paperless Visitor Permit (PVP)

All you need is your visitor’s vehicle registration number, the date they will be staying, how long they will be staying for and a credit or debit card.

How far in advance do I need to activate a Paperless Visitor Permit (PVP)?

You can either activate virtual permits in the moment or in advance, if you know the date that your visitor will be arriving.

All you need is your visitor’s vehicle registration number, how long they will be staying and a credit or debit card.

Once you have created one permit, your card and vehicles will be remembered by the system, making subsequent permits even easier to book.

How to use a Paperless Visitor Permit (PVP)

You need to activate the permit online before your visitor’s arrival.

You can do this by signing into your account and selecting ‘Activate Paperless Visitor Permit One Day Zone’ from the homepage.

The registration number of the relevant vehicle must be entered when you activate the permit.

Can you buy a virtual ‘book’ of tickets or do you have to buy them one at a time?

You can only buy them individually, however we’re developing the system to enable residents to bulk buy in advance.

Buy a virtual ticket on the day you need it or in advance

You can buy in advance, however the session will need to be activated for the day of the parking session, either in advance if you know the time of arrival, or on the day when your visitor arrives.

How the council knows if a parked vehicle has a permit

Once a virtual permit has been purchased and activated, it instantly logs a vehicle in our electronic database which is connected to our Civil Enforcement Officers’ handheld devices.

Using any paper tickets you have left

Paper permits will remain valid until 31 May 2018 when we will replace any unused for virtual permits.

Contact us and we will arrange for collection of any unused permits and replace them with virtual sessions:

Buy a PVP if you don’t have internet access

Our Paperless Visitor Permits are designed to work with all mobile phones, tablets and computers.

If a resident doesn’t have access to a mobile phone, tablet or computer they can visit:

  • the One Stop Shop
  • one of our libraries (Please note that this service is not available in our community-run libraries: Marks Gate library and Robert Jeyes library at Chadwell Heath Community Centre)
  • community checkpoints

We will guide them through the process using self-service computers.

We also run regular free internet introduction sessions for people who’d like to get online.

Once a resident has an account they can ring an automated permit activation line:

Automated permit activation line

020 3046 0005

Refunds on Paperless Visitor Permits

Any payment made for PVPs is not refundable.

Buying a PVP if you’re not the vehicle owner

You can apply for a visitor permit without owning the vehicle yourself as long as you are a resident.

Buying a PVP if you’re not a resident

Only residents can buy visitor permits.

Residents need to supply proof of address when registering for an account.

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