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Specialist support for extremely vulnerable people

Coronavirus – those who have been asked to shield

People who have a medical condition that makes them extremely vulnerable to coronavirus received a letter from the NHS telling them to stay indoors back in the spring. There was support put in place, including food deliveries and support getting medication. The council has been providing additional help to this group. Shielding ended on 31st March 2021, but we are still here to help you.

You may well have a great support network around you, or friends, neighbours and family. We can also link you into services who can provide general shopping or medicines, gas or electricity meter top up or arrange for some social contact over the phone or internet. We are working with local specialist voluntary sector organisations to get this help out to you.

If you or someone you know needs support, it is important that you get in touch with us. You can continue to call the council’s Intake team on 020 8227 2915 - we’re here to help you.

Call the dedicated number, through the Adult Social Care Intake team:

020 8227 2915

or email: intaketeam@lbbd.gov.uk

Priority Service Register with energy suppliers

Clinically Extremely Vulnerable individuals have been confirmed by Ofgem as ‘customers in a vulnerable situation’, as set out in Ofgem regulations. As such they can be added to Priority Services Registers held by energy suppliers, to become eligible for additional support.

The support available varies depending on the supplier but includes:

  • accessible billing
  • safety measures when someone from the energy supplier needs to enter their home
  • pausing debt repayments
  • stopping disconnections
  • sending prepayment top ups if they cannot leave the house

Individuals should contact their energy supplier to ask to be added to the list.

Postal voting in May 2021 local elections

If you don’t already have a postal vote, all households in the borough will have recently been sent a personalised postal vote application form.

If you’d prefer not to have to visit your local polling station in person on Thursday 6 May and would find voting by post easier, please complete the application form that was sent to you and send it back to us using the envelope provided with the letter. For further information on voting, visit our how to vote page.

Further support

We also have the Hardship Scheme to assist those impacted on by Coronavirus. This fund provides financial assistance for essentials. Applications and more information about this scheme can be found on our hardship scheme page.

If you do not have current social care needs, or a letter addressed to you from the NHS, then you can still get this kind of assistance, but please go through the BD-CAN network.

Additional information

Please see the government’s full guidance for clinically extremely vulnerable people.