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Specialist support for extremely vulnerable people


Some people in our community are already extremely vulnerable to the virus, and they need an extra level of support and assistance. Broadly, this is you if:

  • you already receive social care support in your home, either arranged by yourself or through the Council.
  • you have received a letter from the NHS telling you that you are extremely vulnerable because of medical treatment you have had or a health condition that you live with.

It is really important that you get the help and support you need to stay healthy. You will have been asked to stay at home for a period of some weeks and not go out. As well as being lonely, that can also make daily tasks like getting food and medicine much more difficult.

You may well have a great support network around you, or friends, neighbours and family. That is wonderful, and if they are able to help you it is really important that they observe all the rules about avoiding social contact and protecting you from the virus.

If you do not have that support - or if you know someone who is alone with health or social care needs and trying to cope - then please get in touch with us. We will be contacting everyone that we know about through social care or the NHS anyway so that we can check in on how they are getting support, and to see what we can do to help them.

We can provide food parcels, pick up and deliver general shopping or medicines, or arrange for some social contact over the phone or internet - plus any other practical tasks that can make your life easier and help you to stay shielded from the virus. We are working with local specialist voluntary sector organisations to get this help out to you.

Call the dedicated number, through the Adult Social Care Intake team:

020 8227 2915

or email: intaketeam@lbbd.gov.uk

If you do not have current social care needs, or a letter addressed to you from the NHS warning you of your vulnerability to the virus, then you can still get this kind of assistance, but please go through the BD-CAN network.

Additional information

The Government’s full guidance for shielding clinically extremely vulnerable people is available online:

Guidance on shielding and protecting extremely vulnerable persons from Covid-19.