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Specialist support for extremely vulnerable people

Coronavirus – those who were previously shielding

People who have a medical condition that makes them extremely vulnerable to coronavirus received a letter from the NHS telling them to stay indoors back in the spring. There was support put in place, including food deliveries and support getting medication. The council has been providing additional help to this group.

In light of the new national restrictions from 5 November 2020, shielding is not being reintroduced as in the spring. Those who are clinically extremely vulnerable have been written to by the government, asking them to stay at home as much as possible, but are encouraged to go outside for exercise. You are advised to not visit shops or pharmacies. You need to register on the National Shielding Service System, which gives you access to priority online supermarket deliveries. If you registered back in spring, you will need to re-register on the new system.

You may well have a great support network around you, or friends, neighbours and family. We can also link you into services who can provide general shopping or medicines, gas or electricity meter top up or arrange for some social contact over the phone or internet. We are working with local specialist voluntary sector organisations to get this help out to you.

If you or someone you know needs support, it is important that you get in touch with us. You can continue to call the council’s Intake team on 020 8227 2915 - we’re here to help you.

Call the dedicated number, through the Adult Social Care Intake team:

020 8227 2915

or email: intaketeam@lbbd.gov.uk

Those who are clinically extremely vulnerable to coronavirus are advised to work from home. If you cannot work from home, you are advised not to go to work and may be eligible for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA). If you need help with your finances or need help with accessing work or training, we're here to help. To find out how we can help, please get in touch with our Homes and Money Hub at: homesandmoneyhub@lbbd.gov.uk, telephone 020 8724 2115 / 020 8227 2927 or email homesandmoneyhub@lbbd.gov.uk.

We also have the hardship scheme the Hardship Scheme to assist those impacted on by coronavirus. This fund provides financial assistance for essentials. Applications and more information about this scheme can be found on our hardship scheme page.

If you do not have current social care needs, or a letter addressed to you from the NHS, then you can still get this kind of assistance, but please go through the BD-CAN network.

Additional information

Please see the government’s full guidance for clinically extremely vulnerable people.