fb-trackingSkip to main content

Test and Trace Self Isolation Support Payment

From 28 September the UK government has announced that there will be a new legal duty on all UK residents who test positive for COVID-19 or are identified by the NHS Test and Trace as a close contact, requiring them to self-isolate.

As this new legal duty may impact your ability to work and earn a living, the government has introduced a scheme for those who are having to self-isolate and this scheme will run until 31 January 2021.

What are Self-Isolation Payments?

People who have received notification from NHS Test, Track and Trace with a unique 8 digit identifier number and are eligible under the scheme criteria will receive:

  • £500 if they have tested positive for coronavirus and must self-isolate for 10 days (from the point they first developed symptoms or from the date they tested positive if they do not have symptoms)
  • £500 if a member of their household has tested positive for coronavirus and they are told to self-isolate for 14 days (from the point the other household member first developed symptoms or from the date they tested positive if they did not have symptoms)

To be considered for an award you must satisfy the following criteria:

  • live in the London Borough of Barking & Dagenham, and
  • been notified to self-isolate on or after 28 September, not before that date, and
  • have been asked to self-isolate by NHS Test and Trace either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and
  • be employed or self-employed, and
  • be unable to work from home and will lose income as a result, and
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, and
  • have resource to public funds, and
  • make a claim within 14 days of the last day of your self-isolation

You must meet all of the above criteria to be eligible for a payment.

You will receive this payment via BACS transfer. This payment will be for £500 and is subject to tax. However, you will not be taxed at the point of payment and will be contacted by Her Majesty's Revenue and Customs (HMRC) at a later date.

For further details regarding this award please read our policy, below.

Before you make an application make sure you have the following information:

  • your national insurance number
  • your full name
  • your date or birth
  • your contact telephone numbers including a working mobile number
  • full names, dates of birth and national insurance numbers for everyone living in your household
  • your current full address and postcode
  • details of benefits you receive and how much you get
  • details of your employment
  • your unique ID number as provided by the NHS Test & Trace

You will also need to provide us with evidence of your NHS Test & Trace Notification, your bank statements and proof of employment.

To apply

Complete the online application form:

Self Isolate application form

If you require help and support completing an application

Please email visitingandwelfareemails@lbbd.gov.uk

An appointment will be made for an officer to complete the form with you by phone. This will take longer than if you complete your own application on-line, which, if you are eligible, will delay any payment made.

Test Trace Support Payment Policy 2020 Toggle accordion

London Borough of Barking and Dagenham  Test & Trace Self Isolation Support Payment 2020/2021

Introduction

From 28 September in England, there will be a new legal duty on all UK residents who test positive for COVID-19 or are identified by NHS Test and Trace as a close contact, requiring them to self-isolate. Failure to comply will be an offence carrying a fine of at least £1,000 and up to £10,000 for multiple breaches. 

To support this the government has introduced support for those having to self-isolate who are financially impacted because of this and this scheme will run until 31 January 2021.

Purpose of the scheme 

Provide a Test and Trace Support Payment of a £500, paid as a lump sum for those on low incomes to support them if they cannot work during their self-isolation period and have lost income as a direct result of self-isolation. 

The scheme will apply to people notified to self-isolate on or after 28 September, not before that date.

Am I eligible for support?

To be eligible for support you must:

  • live in the London Borough of Barking & Dagenham and
  • been notified to self-isolate on or after 28 September, not before that date and
  • have been asked to self-isolate by NHS Test and Trace either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive and
  • be employed or self-employed. 
  • be unable to work from home and will lose income as a result and 
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • have resource to public funds
  • make a claim within 14 days of the last day of your self-isolation.

You must meet all the criteria above to be eligible for a payment. 

How much is the payment? 

Individuals who are required to self-isolate and who meet the benefits-linked eligibility criteria will be entitled to £500. This will be payable as a lump sum.

Will these payments be taxed? 

These payments will be subject to income tax however they will not be subject to National Insurance contributions. You will be contacted by Her Majesty's Revenues & Customs regarding the Tax payable on this payment at a later date, it will not be taxed at the point of payment.

What do I do to apply and do I need to give you anything?

Make an online application and submit supporting evidence:

  • a notification from NHS Test and Trace asking them to self-isolate (this will include a Unique ID number) that shows you were asked to isolate on or after 28th September
  • a bank statement to verify what account we will pay 
  • proof of employment, or, if they are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact
  • proof that you will lose income as a result of self-isolation - For example a letter from your employer that confirms that your pay has been stopped or reduced because you are self-isolating

Making the Test & Trace Support claim

The customer must make a formal claim before the council can consider making an award. The claim must be made through the following methods: 

  • online or electronic form. 
  • asking us to call you if you to make a claim is you have no digital access

For an application form or to return a completed form please email benefits@lbbd.gov.uk 

To apply for a Test & Trace Self Isolation Support Payment you will need:

  • your national insurance number
  • your full name
  • your date or birth
  • your contact telephone numbers including a working mobile number
  • full names, dates of birth and national insurance numbers for everyone living in your household
  • your current full address and postcode
  • details of benefits you receive and how much you get
  • details of your employment
  • your Unique ID number as provided by the NHS Test & Trace

You will also need to send us your NHS Test & Trace Notification, your bank statements and proof of employment.

How will we use and share this information

Information collected during the application process will be used to assess an applicants’ claim. Information will be cross matched with other data held by the council and third-party agencies e.g. DWP, HMRC for verification purposes. 

In assessing a claim, it may be appropriate to make referrals within the council or to external agencies to provide advice or support. 

To allow the council to communicate and provide services appropriate to your needs, for example Free School Meal applications

The council may also share data with both internal and external organisations for the purposes of validating any applications or support you may make or have made for other council services such as housing applications, school placements, homeless applications, Homes & Money Hub, Job Brokers & Right to Buy applications. Please note that this list is not exhaustive.

Subject to a legal gateway, your information may also be shared for the prevention of fraud and criminal activity with (list not exhaustive):

  • the police
  • Immigration Service, Absconder Services and/or UK Border Agency
  • health and social care organisations
  • other local authorities

What happens next

Decisions

Possible outcomes of an application are: 

  • it is refused because you did not meet the criteria required
  • it is awarded in full, or
  • further information is required

The Test & Trace Payment will be paid in one lump sum into the account details you provide us.

When deciding on your application we will consider:

  • your employment status  
  • your income and benefit details
  • whether there are other benefits you maybe entitled to

The council will aim to make decisions within 3 working days where all applications and supporting documents are supplied. Where it is apparent that there are extenuating circumstances the payment time may be reduced. 

Appeal Rights

The council will write to the customer to confirm the decision but as this is discretionary there are no appeal rights to an Independent Tribunal. But the customer can ask the council to look at their case again if they are not happy with the outcome of their request. This would need to be made in writing, stating the reasons you are asking for a review of the decision and be signed and dated.

Review Requests should then be sent to benefits@lbbd.gov.uk and it will then be dealt with by a Senior Benefits Officer/Manager and the outcome notified in writing within 28 days. 

How payment to be made

The payment will be made by BACS transfer direct into your nominated account.