Trading standards advice for consumers
You can get consumer advice and expert help on your consumer rights from Citizens Advice. You can report traders or shops to the Citizen Advice Consumer Service for any breaches in trading standards.
Buy with Confidence scheme
Find out if a business has been vetted and approved by the Trading Standards Buy with Confidence scheme.
Product safety recalls
When unsafe products get onto the market a product safety recall is issued.
Check if a product has been recalled on the Trading Standards Institute website.
Report a local trader or business Toggle accordion
You can report a trader or business if you think counterfeit goods are being sold or if illicit tobacco sales (counterfeit or smuggled) are occurring. You can also report local traders or businesses who you think are not looking after animal health and welfare or selling age-restricted products such as alcohol, cigarettes or knives to young people.
The best way to contact us is to use our ‘Report a trading standards issue’ online form. You can also use the form to make enquiries about business advice, the ‘Buy with confidence’ scheme, and our ‘Responsible retailer’ scheme.
To use the form, you need to be signed in to your Barking and Dagenham Council My Account. If you haven’t got a My Account, you can register for My Account.
We use young volunteers to monitor the sales of age-restricted products. This involves trying to buy cigarettes, alcohol and knives in local shops. The volunteer is accompanied by an officer at all times, and can also be accompanied by a friend.
If you are age between 14 to 17 years old and would like to know more, please contact us.
Fraud advice Toggle accordion
If you have been a victim of fraud or an internet crime, report it to Action Fraud, the UK’s national fraud and internet reporting crime reporting centre.
Stay up-to-date on the latest scams
National Trading Standards eCrime website helps to protect consumers and to tackle the rise in online crime in the UK.
Loan shark advice Toggle accordion
Loan sharks are people who lend money without appropriate credit licences. They rarely, if ever, provide any paperwork, and if payments are missed they often use other means such as violence to get the money from their clients.
You may have been bitten by a loan shark if:
- your bank card has been taken from you as a security
- you've been threatened when you couldn’t make payment
- what you owe keeps going up despite your payments
- you've have been offered a cash loan
The Illegal Money Lending team
We, in partnership with the national government-funded service operated by the Birmingham City Council, offers help against loan sharks via the Illegal Money Lending (IML) team.
The IML team can help if you have any information on loan shark activities.
If you or anyone you know is experiencing any such loan shark activities, please contact the team in confidence at any time.
There's also a Facebook page.
The IML team
0300 555 2222
Where to go for safe and secure loans
Along with banks and building societies, you can set up a current or savings account, get loans and insurance with Liberty Credit Union.
Liberty Credit Union is a community organisation committed to helping its members, and your money is safe and secure.
Liberty Credit Union
1st Floor, Vicarage Fields Shopping Centre, Barking. IG11 8DQ
020 8507 7436