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This is the website of the London Borough of Barking and Dagenham (LBBD). We want as many people as possible to be able to use this website. To do this you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand by:

  • using simple content (plain English and with minimal council terminology)
  • minimising use of images and where these are needed, to have meaningful captions
  • ensuring alerts (pop up messages) do not adversely interfere with a user requiring keyboard control or screen reading software
  • provide user options for alternative background colours (where possible)
  • no use of Captcha unless there is a compelling reason to
  • maps should be used only when you're not referencing a UPRN (unique property reference number), where the address lookup would not pinpoint the exact location)

How accessible the website is

We know some parts of this website are not fully accessible:

  • most older PDFs are not accessible
  • some videos do not have captions
  • some images may contain text

If you would like information on this website provided in a different way or you have found inaccessible content not on this list please email website@lbbd.gov.uk and we'll consider your request. 

Residents can also visit our local libraries to access services face-to-face. More information is contained on our libraries pages

Technical information about this website’s accessibility

LBBD is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons. 

Non compliance with the accessibility regulations

1. Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

2. Some prerecorded videos do not have captions. This fails WCAG 2.1 success criterion 1.2.2

We plan to add captions to all videos featured on the website by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 10 September 2019. The test was carried out by LBBD.

We used this approach to deciding on a sample of pages to test.

We tested our main website platform, this website, www.lbbd.gov.uk.