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Information on how we make sure our website is accessible.
This is the website of the London Borough of Barking and Dagenham (LBBD). We want as many people as possible to be able to use this website. To do this you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability
We’ve also made the website text as simple as possible to understand by:
We know some parts of this website are not fully accessible:
We are working towards reducing the number of PDF and Word documents and making as many as possible available on the website itself in HTML format or online forms. Any that do remain will be run through accessibility tools to ensure their compliance.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: website@lbbd.gov.uk.
If you need information on this website provided in a different format or you have found inaccessible content not on this list please email website@lbbd.gov.uk. We'll consider your request and get back to you in 5 working days.
Residents can also visit our local libraries to access services face-to-face. More information is contained on our libraries pages.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
LBBD is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Pages with maps may not meet accessibility standards. Where possible we aim to provide a text alternative.
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We have an ongoing programme to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix evidence base PDFs in the planning section.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video streams don’t have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).
We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
This accessibility statement applies to lbbd.gov.uk.
This statement was prepared on 23 September 2019.
This statement was last updated on 23 may 2022.