TfL Dial-a-Ride

You must be a member to access Dial-a-Ride

Becoming a member

You must have a permanent or long-term disability which means you are unable to use public transport some or all of the time.

You are automatically eligible for membership if you are:

  • a Taxicard member
  • getting the higher rate mobility component of disability living allowance
  • getting the standard or enhanced mobility rate of the personal independence payment (PIP)
  • registered blind or partially sighted
  • aged 85 or over
  • getting a higher rate attendance allowance
  • getting a war pension mobility supplement 

If none of the above apply to you, you may still be able to join Dial-a-Ride but you will have to undergo a paper-based mobility assessment to establish your eligibility for the service.

How to apply

You can apply for Dial-a-Ride membership if you are a permanent or temporary resident of the London borough. If you are applying for temporary membership, you will need to provide evidence of your membership of a similar door-to-door service for disabled travellers at your place of residence to qualify for the London Dial-a-Ride service.

Post the completed form to:


Passenger Services    

PO Box 68799    



You can also call Dial-a-Ride on 0343 222 7777 to request an application form