Emergency planning

We work closely with partners to prepare the borough for emergencies.

We give advice to help you plan for home emergencies and to businesses to keep them running during emergencies.

It’s much easier to deal with an emergency if you already have a plan in place before it happens, so take some time to read the information and talk to your family or employees about your emergency plans.

Home emergency planning

Major emergencies can affect anyone at any time.

You can cope with them much better if you know how you’re going to deal with them and have an agreed plan with your household before an emergency takes place.

Take some time to take a few simple steps to plan for emergencies.


Learn about local risks and understand how an emergency might affect you and your family.

Link up

Think of ways to keep in touch with your family during an emergency, including places to meet and alternative ways of staying in contact.


Find an alternative place to stay in case you cannot reach or stay in your home. A quick conversation with family or friends could save you considerable inconvenience.


Make sure you have the personal items you need ready in case you need to evacuate your home, or if you’re stuck inside for several days.


Also, make preparations for the welfare of your pets.

Royal Society for the Prevention of Cruelty to Animals (RSPCA)

National Animal Welfare Trust (NAWT)


One of the most common and most dangerous household emergencies is a fire. Knowing how you and your family would get out of the house in a fire could save lives.

For more information about fire safety at home see London Fire Brigade planning information, particularly if you live in a purpose-built maisonette or block of flats.

Business continuity

Businesses are just as vulnerable to disruptive events as residents.

These events can be as small as a burst pipe damaging stock or premises, to major emergencies affecting your business.

We can provide a range of services to businesses to help you prepare for any disruptive event.

Help includes:

  • free guidance and advice
  • charged services providing tailored training
  • planning assistance
  • testing of your plans

Further information

More information on business continuity is available from the Mayor of London.

More information about your responsibilities and being prepared in the case of a fire is available from London Fire Brigade.

Civil Protection Service

Contact us for more information on how to prepare yourselves for emergencies.

020 8227 3588