How the revenue collection service works
As a billing authority for Barking and Dagenham, we collect, process and store personal information about you in order to administer and enforce the collection of revenue for the following:
We also use the data in our databases for other purposes, including the performance of our statutory enforcement duties and the prevention and detection of fraud.
This privacy notice informs you about how we use your information.
As part of the Council Tax billing and collection process, we will collect data about you and members of your household where appropriate. You will usually have to pay Council Tax if you are aged over 18 years and own or rent a home.
The personal information we collect includes:
We will use this data to process your application and may check some of the information with other sources to ensure this data is accurate.
We will collect information about you (where applicable):
Revenue and Collections will never make automated decisions using your data.
In order to improve the services we provide to residents, we use your information in different ways, this is known as data analytics. We bring together information from a range of services and sometimes partner organisations to understand more about the needs of those living in the borough.
To find out more about how we use information for data and predictive analytics please visit our General Privacy Notice
We have a lawful reason to process your information. As such we will process your personal information under the following lawful basis.
| Article 6, 1(e) public task | Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. |
| Article 6, 1 legal obligation | Processing is necessary for compliance with a legal obligation to which the controller is subject. |
| Article 9, 2(g) special categories | Processing is necessary for reasons of substantial public interest, on the basis. |
The legislation that requires local authorities to collect and administer revenue collection from its residents are:
We will share information with agencies in accordance with the prevailing Data Protection statute for the detection, prevention and prosecution of fraud and criminal activity. Examples are:
On occasions, your information may be accessed by contracted IT support organisations in the delivery of IT support for both the IT infrastructure and associated systems, for the processes detailed in this privacy notice. Access by IT support will only be for such reasons as fixing any technical issues with software, and any viewing of data will be incidental to this.
We will not share your information with organisations unless there is a legal gateway to do so. However, there may be certain circumstances where we would share without your consent, such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Otherwise outside of the conditions stated, we will only share your information as detailed where you have provided your written consent to do so.
We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for the period required by us for legal and audit purposes. Information identified for destruction will be securely destroyed, in line with data protection legislation.
It is important that we hold accurate and up to date information about you in order to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please ensure that you tell us as soon as possible so that we can update your records.
The General Data Protection provides you with certain rights in relation to your personal information. To learn more about your rights, please see our General privacy notice.
You also have a right to make a complaint about our handling of your personal data to the Information Commissioner's Office.
If you have any questions or concerns about how your information is used, please contact the Revenues and Benefits Service - Council Tax Team using our online form in the first instance. You can also contact the Data Protection Officer, dpo@lbbd.gov.uk
18 April 2025