Request support from the Customer Experience Team

  • To request a change for existing content on the website or Intranet, or to report an issue such as a broken link email website@lbbd.gov.uk 
  • To raise a question about an existing piece of work already completed by our team email cx@lbbd.gov.uk
  • If you want to send a survey to customers email consult@lbbd.gov.uk
  • To make a change to a back office system, integration or payment raise a project through the IT Service Desk
Please note: The Customer Experience Team may charge for any work carried out. If there are any costs associated with the work, we will provide you with a cost estimate which you will need to agree before we proceed with your request.
What are the intended goals you aim to achieve with this project.?
Required to drive revenue growth or increased income for the council.
Required to drive savings and/or efficiency gains.
Required to meet new legislation, or where the financial or non-financial risk to the Council for not completing is unacceptable.
Required to maintain operation of production service, or to ensure information is correct/up to date.
Required to enhance customer experience, improve existing business processes and workforce efficiency, or launch new services.
Have you completed an Equalities Impact Assessment?
Please make sure you have sent this to CE-Strategy@lbbd.gov.uk to be signed off
Please contact CE-Strategy@lbbd.gov.uk for further support
Has any user research been conducted to verify any user problems? If not, we will consider conducting user research if appropriate.
You can find information about Engagement Champions on the intranet.
  • Deliver: the best outcomes for residents whenever we can.
  • Respond: to residents' needs in a helpful and friendly way.
  • Inspire: others and ourselves to achieve their best.
  • Value: residents when making decisions.
  • Engage: with residents and colleagues in the best way we can.
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