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Green garden waste collections

Our green garden waste collection service, for kerbside properties, offers fortnightly collections from March to December (depending on your week of collection). The service costs £40 per year for each green bin. The deadline for orders for the full service of 19 collections is 14 February 2019. If you order after 14 February you will still have to pay the full fee of £40 but you're not guaranteed to have 19 collections.

Order your green garden waste collections

When we collect your waste

Collections for 2019 will be between Monday 18 March and Friday 29 November (week 1 customer collections) and Monday 25 March and Friday 6 December (week 2 collections).

Your new permit will be sent with a letter detailing your scheduled day and week of collection.  To help with this we have also printed a calendar with the week of your collection highlighted. You can also check your collection day on our collections page.

Check your bin collection day

Missed collections

If your bin collection was missed you can report it and book another collection from 10pm on the collection day until 6pm the following working day.

Report a missed collection

Waste we collect

We collect the following garden waste items: 

  • cut flowers 
  • weeds 
  • leaves 
  • grass cuttings 
  • hedge trimmings 
  • twigs 

Waste we won't collect

If you have any of these in your bin, we won't empty it:

  • fruit fall
  • plastic
  • soil
  • stones and rubble
  • general household waste
  • food waste (including fruit and vegetable peelings)
  • plastic bags

If you put items that are not acceptable into your green bin, we will not be able to empty it and we won't arrange a missed collection.  A contamination tag will be placed on the bin explaining that we have not been able to collect, asking that the contaminated items be removed. Photographic evidence may be taken. If your bin is regularly filled with non-green waste, we reserve the right to cease collections and remove the bin permanently, without a refund.

Make sure we can collect your waste

  • your waste must be presented at the boundary of your property between 8pm the night before your collection day and 6am on your collection day
  • If you forget to put your bin out for collection in the collection period, you'll have to wait for the next collection date
  • we only collect waste from green bins we supplied
  • the bin handle must face towards your property with the front of the bin facing the road
  • your green garden waste permit should be placed on the front of your bin, so it's clearly visible to the crew - place your new permit over the old permit
  • waste must be placed loosely in the green bin
  • don't put waste in plastic bags in the bin
  • waste must fit inside the bin
  • the lid must be closed
  • we won't collect waste left to the side of the bin

 

Your green bins

If you sign up for the service but do not have a green bin, we'll issue you with one. If you already have a green garden waste bin from us, you can continue to use it when you sign up for this service. 

We only collect waste from green bins we supplied.

If you have a green bin but do not wish to sign up for the service, you may keep it or ask us to collect it from you.

Terms and conditions

This agreement is made between the resident(s) (the customer) registering for the green garden waste collection service (the service) and the London Borough of Barking and Dagenham (the council). By agreeing to pay for the service, the customer agrees to the following terms and conditions.

1. Service description

1.1 Green garden waste collections apply to kerbside residential properties only. Commercial properties, allotments and flats without attached gardens are not eligible for this service.

1.2 The green garden waste collection will be a fortnightly service run from the weeks commencing Monday 18 March 2019 to Friday 29 November 2019 (week 1 customer collections) and Monday 25 March 2019 to Friday 6 December 2019 (week 2 customer collections).  This equates to 19 collections for customers who have subscribed for the service before 14 February 2019.

1.3 Once payment for the service has been received, you will receive notification and your permit, detailing the specific day and week when your green garden waste will be collected.  A calendar highlighting your collection weeks will also be sent at that time.

1.4 You will be notified in advance of any change of collection dates; this information will also be available at www.lbbd.gov.uk/greengardenwaste.

1.5 An assisted green garden waste collection service is available for residents who are currently receiving assisted collections for their domestic waste and recycling.

1.6 The council reserves the right to withdraw the green garden waste collection service at any time due to the insufficient volume of customer subscriptions required to meet the operational expenditure. All payments will be refunded to the card with which payment was made.

2. Payments

2.1 The price for the service is £40 from the start of your service commencement on Monday 18 March 2019 until Friday 29 November 2019 for week 1 customers and Monday 25 March 2019 until Friday 6 December 2019 for week 2 customers.

2.2 Payments for the green garden waste collection service are required in advance and for the full amount of £40.

2.3 Payments must be made before commencement of your service in 2019. Payments for the service between Monday 18 March 2019 and Friday 6 December 2019 must be made no later than 14 February 2019 to ensure the timely introduction and continuation of the green garden waste service from week commencing Monday 18 March 2019 (week 1 customers) and Monday 25 March 2019 (week 2 customers).

2.4 Payments received after 14 February 2019 will result in a delay of commencement of your first collection of up to 10 working days. This will also result in a reduction of the total number of collections.

2.5 The last day in which you can subscribe to the green garden waste collection service will be Saturday 31 August 2019.

2.6 The payment for the green garden waste collection service is non-refundable.

2.7 The preferred methods of payment will be debit, or credit card payments via GOV.UK Pay at www.lbbd.gov.uk/green-garden-waste-collections. If you do not have computer access, you may visit your local library for computer access and help.

3. Presentation of green garden waste

3.1 All green garden waste must be presented at the boundary of your property between 8pm the night before collection and 6am on the day of collection. If not presented by 6am, we will not return until the next scheduled collection day.

3.2 The green garden waste permit needs to be displayed on the front of the green bin. Ensure that the handle is facing your property and the front of the bin is facing the road, so that the permit is clearly visible.

3.3 Only green garden waste presented in a London Borough of Barking and Dagenham green bin with the appropriate permit showing will be collected, green garden waste presented in any other manner will not be collected.

3.4 All green garden waste material must be placed loosely in the green bin. No plastic bags are to be placed in the green bin. Items which can be placed in your green bin are cut flowers, weeds and leaves, grass cuttings and twigs and hedge trimmings. See  www.lbbd.gov.uk/greengardenwaste for further details on what materials are accepted.

3.5 We cannot accept fruit fall, plastic, soil, stones and/or rubble, general household waste and food waste (including fruit and vegetable peelings).  If residents put items that are not acceptable into their green bins, we will not be able to collect, as this is contamination. Residents will need to remove the contaminated items before we are able to collect. We will return on the next scheduled collection date as this is not a missed collection.

3.6 All green garden waste must be presented within the confines of the green bin. The green bin lid must be closed for health and safety purposes. Additional side-waste will not be collected.

4. Non-green garden waste materials

4.1 Green bins which contain waste that is not green garden waste will not be collected. It is your responsibility to remove all non-garden waste item/s prior to the next collection. If your bin is regularly filled with non-green waste, the council reserves the right to remove the bin permanently. No refund will be made.

5. Missed collections

5.1 Green garden waste which is not collected or missed because of circumstances beyond the control of the council, (road closures or accidents etc.) should be left out for 2 working days. We will continue to return to the property within the next two working days.  Ensure that your bin is left at your property boundary.

5.2 All missed collections for reasons other than stated in clause 5.1, must be reported to the council from 10pm on your normal collection day until 6 pm the following working day.  Report this by completing our missed collection form. If you do not have computer access, call our contact centre on 020 8215 3000, who will complete the webform on your behalf.  Alternatively, you may visit your local Library for computer access.

Report a missed collection

5.3    Bins my not have been collected due to presentation or contamination issues.  We investigate all missed collection requests before re-scheduling collections.  If a collection is re-scheduled, the council will attempt to collect the missed green bin within two working days of the report being received. However, this is not guaranteed. No refunds or partial refunds will be made for missed collections.  For operational reasons, photographs may be taken of missed collections to ensure that if there are any problems with non-presentation, contamination or any other issues, they can be resolved to ensure the smooth running of the service.

6. Green bins

6.1 The council will collect all green bins which are not wanted by residents. Residents who want to subscribe to the green garden waste collection service should keep their current green bin. 

6.2 The council will maintain a stock of recycled 140 litre green bins and distribute these to newly registered green garden waste collection customers who do not currently have a green bin.

6.3 All green bins remain the property of the council, unless previous proof of purchase of a London Borough of Barking and Dagenham branded 240 litre bin is available.

6.4 Customers are allowed a maximum of 3 green bins per address.  Each bin must display a current permit.  Each permit will be priced at £40 per bin.

7. Transfer of subscription if you move within or leave the borough

7.1 You may transfer your subscription to a new address only if the new address is within the borough. The council must be informed and provided with evidence of the change of address. The council must receive at least 14 days’ notice.

7.2 Green garden waste customers who move to a property outside of the borough should inform the council. However, the subscription will continue for the address until the contract expires. No refund, or partial refund is available.

7.3 New residents to the borough whose property does not have a current green garden waste subscription, will be eligible to subscribe to the green garden waste collection service prior to 31 August 2019. After this date, new residents to the borough are advised to dispose of their green garden waste through the Reuse and Recycling Centre at Frizlands Lane Depot, Rainham Road North, Dagenham RM10 7HX. For opening and closing times visit www.eastlondonwaste.gov.uk/frizlands-lane/.

8. Liability

8.1 The council accepts no liability for green bins used for any purpose other than the collection of green garden waste. Customers use the green bins at their own risk. Misused bins may be removed without refund.

8.2 Once collected, all green garden waste becomes the property of the council.

Enquiries

For all enquiries regarding the green garden waste subscription service, except for missed collections, email greengardenwaste@lbbd.gov.uk. We aim to respond to queries within 2 working days.

Alternatively call our contact centre on call 020 8215 3000.

Recycling green garden waste if you don't use our service

Bring your green garden waste to one of our recycling facilities.

Alternatively, you may wish to compost your green garden waste. You can order a discounted composting bin online or call 0844 571 4444.

For advice and a beginners’ guide to composting, visit slimyourbin.

We are a collection only authority; we do not own or manage any of the disposal sites, including recycling and reprocessing.  We deliver the green garden waste that we collect to our waste disposal authority (East London Waste Authority – ELWA) which in turns maintain a waste management and disposal contract with Renewi Waste Management Limited.  We must follow the rules and guidelines that ELWA have in place regarding acceptable green garden waste items.

The composting facility that Renewi use is windrow composting for green garden waste.  This is a process where green waste is placed in long narrow piles (windrows) that are agitated or turned on a regular basis.  The only items that can be composted using this process are cut flowers, weeds and leaves, grass cuttings and twigs and hedge trimmings.  If food waste, including fruit fall, is mixed in with these items the whole waste will need to be treated with a different composting process which is called in vessel composting (IVC).  This is a more specialist and costly treatment, which would result in a higher charge for customers.  We are trying to run the green garden waste subscription service as affordably as possible, so therefore this is not an ideal option.

We have a mechanical biological treatment (MBT) facility at Frog Island, where we send all our household waste for treatment. MBT process manages food waste to a degree. Much of the organic content of the general refuse is lost in the drying out process, and we are left with an organic ‘fines’ fraction that is used on closed landfill sites.