Green garden waste collections

Our green garden waste collections for kerbside properties is an annual, paid-for, subscription service. Each year, subscribers have to renew their subscription. The service offers fortnightly collections and runs from April to October/early November (depending on your week of collection). 

Find your collection day

The subscription deadline for 2018 has now passed. We're reviewing the service for 2019 collections and will update this page as soon as further information is available.

Enquiries Toggle accordion

For all enquiries regarding the green garden waste subscription service, except for missed collections, call 020 8227 3572. We aim to respond to queries within 2 days.

Missed collections Toggle accordion

If your bin collection was missed you can report it and book another collection from 10pm on the collection day until 6pm the following working day.

Report a missed collection

Waste we collect Toggle accordion

We collect the following garden waste items: 

  • cut flowers 
  • weeds 
  • leaves 
  • grass cuttings 
  • hedge trimmings 
  • twigs 

We won't collect green bins that contain waste that is not accepted green garden waste. If your bin is frequently full of non-green garden waste items we have the right to remove it permanently, and no refund for your subscription to the service will be given.

Presenting your waste for collection Toggle accordion

All green garden waste must be presented at the boundary of your property between 8pm the night before your collection day and 6am on your collection day. 

We won't collect green garden waste from green bins we haven’t issued you with.

The bin handle must face towards your property with the front of the bin facing the road. Your green garden waste permit should be placed on the front of your bin, so it's clearly visible to the crew. If you are renewing your subscription, place your new permit on top of the old permit.

Your waste must be placed loosely in the green bin, must fit inside the bin and you must be able to close the lid. We won't collect additional green garden waste left to the side of the bin. Don't put your garden waste in plastic bags in the bin. We won't collect the green bin if you put your waste out in this way. 

If you forget to put your green garden waste out for collection on the day it's due, you'll have to wait for the next collection date.

Your green bins Toggle accordion

If you sign up for the service but do not have a green bin, we'll issue you with one. If you already have a green garden waste bin from us, you can continue to use it when you sign up for this service. 

We won't collect green garden waste from green bins we haven’t issued you with.

If you have a green bin but do not wish to sign up for the service, you may keep it or ask us to collect it from you.

Terms and conditions Toggle accordion

Recycling your green garden waste if you haven't signed up

If you have green garden waste that you need to get rid of and you haven't signed up for this service you can bring it to one of our recycling facilities.

Alternatively, you may wish to compost your green garden waste. You can order your discounted composting bin online or call 0844 571 4444.

For advice and a beginners’ guide to composting, visit slimyourbin.