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Let us know if you need help or support

BD CollectiveThe community of Barking & Dagenham have come together to help the vulnerable in our borough, or those that just need a bit more help during these difficult times. The council and the BD_Collective are co-ordinating this activity. We have Hubs across the borough, run by local community organisations, who connect volunteer support with people who need help.

This is called BD CAN, our Citizens’ Alliance Network.

Get in touch if you, or someone you know, needs:

  • help picking up medicine
  • some essential food shopping
  • a friendly phone call
  • or something else

You can access this support by telephoning the council call centre on 020 8215 3000 and asking for help from BD CAN. 

This service is not for people who are receiving social care support already, or if they have had a letter from the NHS informing them that they are extremely vulnerable. We have separate support arrangements in place to provide this support

For anyone with financial concerns during this difficult period, support is available from the Homes and Money Hub via our money and debt page.

Other options for food deliveries

There are other ways that you can access food if you would prefer. Here are some other options for food deliveries that we have seen:

I Hate Ironing

They deliver a range of food parcels - a list is on the website.

The parcel is designed to last roughly 10 days for a household of 2 and the costs start at £26 for a mini essentials box, £35 for an essentials food box or a vegan essentials food box, up to £60 for a butchers choice meat parcel.

You can order online, or through the customer service phone number, or via email, 7 days a week. If the order is placed by 10pm, they will deliver a food parcel the following day. 

I Hate Ironing website
Telephone: 020 7060 4939


Foodchain was set up originally to connect chefs and restaurants directly to suppliers and they have adapted their business to help serve the general public who can now order food from their list of suppliers direct to your door.

Varied food boxes are delivered. Box options include meal box, meat box or veg box.

Prices and delivery times will vary dependent on which suppliers deliver to the local area. Generally order and receive produce across different food categories in 1-4 days.

You can order by downloading the Foodchain app in the Apple App Store or Google Play and completing the COVID-19 setup to see suppliers which can deliver to your postcode.

Foodchain website


Morrisons now offer Food Boxes that are designed to provide you with everyday essentials, without needing to leave your home.

With a choice of groceries or prepared meals, they offer convenient delivery directly to your door.

There are 6 box options to choose from.

Morrisons Food Box website


Aldi are also offering food parcels. The parcels are filled with 22 food items and household products. There are even a few treats in there too. You can order them for £24.99, and it is delivered to your door with full contactless delivery.

Aldi Food Parcels website

ASDA, Sainsbury's and Tesco

These supermarkets have all increased the number of delivery slots they have, with new ones becoming available each day.

ASDA website 

Sainsbury's website

Tesco website

Staying socially connected

Isolating ourselves from our friends and families is hard, but there are lots of ways to connect with other people and find new things to learn and do. Barking and Dagenham community groups are organising a range of activities you can participate in from home.

One Borough Voice - Activities Hub

Ways to stay socially connected during lockdown (PDF, 112KB)

The Source - Help, Hope, Information.The Source are running 3 telephone helplines to help people:

  • supporting people with anxiety and depression
  • supporting people experiencing bereavement and loss
  • supporting people are who are lonely or who would just like someone to speak to

The helplines are operated by trained volunteers, supported by professionals.

You can call 0300 302 3160 to access this support.

Further advice and information

Find out more about how you can protect yourself and others from Coronavirus.

Get the latest information and updates about local services.