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Let us know if you need help or support

BD Collective logoThe community of Barking & Dagenham is coming together to help the vulnerable in our borough, or those that just need a bit more help during these difficult times. The council is co-ordinating this activity, with help from the BD_Collective. We have nine Hubs across the borough, run by local community organisations, who connect volunteer support with people who need help.

This is called BD CAN, our Citizens’ Alliance Network.

The council also has access to food supplies that can really make a difference to people in greatest need. These are basic boxes of essential provisions, and they are not for everyone because supplies are limited. But we will absolutely do our best to cater for everyone who needs it, and where possible for particular diets, if they are needed because of health or cultural requirements. Most residents will be expected to pay for the essentials they receive, just as they would usually pay for their own shopping. 

The costs for these parcels are:

Food parcel typeDetailsCost
1 Week Basic Food Parcel for 1 personSupplies to make 3 meals a day for 1 person for 1 week£14
2 Week Basic Food Parcel for 1 personSupplies to make 3 meals a day for  1 person for 2 weeks£28
2 Week Basic Food Parcel for FamilyBased on a family of 4 (2 adults, 2 children) receiving 3 meals a day for 1 week£42
2 Week Basic Food Parcel for FamilyBased on a family of 4 (2 adults, 2 children) receiving 3 meals a day for 2 weeks£85

You can also purchase essential domestic and baby items through BDCAN. Domestic parcels must be purchased with a food parcel, however, baby parcels can be purchased separately.

Domestic parcel typeDetailsCost
2 week domestic parcel for 1 personToilet roll, hand soap, deodorant, shower gel, toothpaste, cleaning spray and (optional) sanitary items£5
2 week domestic parcel for familyToilet roll, hand soap, deodorant, shower gel, toothpaste, cleaning spray and (optional) sanitary items£15
1 week parcel for 1 babyNappies, pouches/jars of food, wipes£20
2 week parcel for 1 babyNappies, pouches/jars of food, wipes£40

Arrangements are in place for residents who are unable to pay to receive a 2 week supply of essentials, while longer term financial support is put in place.  More information about the financial support available. Residents can also get general information about support around money and debt issues.

Get in touch if you, or someone you know, needs:

  • help picking up medicine
  • some food or essential shopping (maximum 3 items for shopping, if more is needed we’d advise ordering a food parcel)
  • a friendly phone call
  • or something else

Let us know if you need help

You can also email us at bdcan@lbbd.gov.uk or call through the council call centre on 020 8215 3000 and ask for help from BD CAN. 

Our volunteers:

  • can drop off food or medicine at the door
  • are local residents
  • will never ask for money or payment

This service is not for people who are receiving social care support already, or if they have had a letter from the NHS informing them that they are extremely vulnerable. We have separate support arrangements in place to provide this support

Other options for food deliveries

There are other ways that you can access food if you would prefer. Here are some other options for food deliveries that we have seen:

I Hate Ironing

They deliver a range of food parcels - a list is on the website.

The parcel is designed to last roughly 10 days for a household of 2 and the costs start at £26 for a mini essentials box, £35 for an essentials food box or a vegan essentials food box, up to £60 for a butchers choice meat parcel.

You can order online, or through the customer service phone number, or via email, 7 days a week. If the order is placed by 10pm, they will deliver a food parcel the following day. 

I Hate Ironing website

IHI Essentials website

Telephone: 020 7060 4939

Foodchain

Foodchain was set up originally to connect chefs and restaurants directly to suppliers and they have adapted their business to help serve the general public who can now order food from their list of suppliers direct to your door.

Varied food boxes are delivered. Box options include meal box, meat box or veg box.

Prices and delivery times will vary dependent on which suppliers deliver to the local area. Generally order and receive produce across different food categories in 1-4 days.

You can order by downloading the Foodchain app in the Apple App Store or Google Play and completing the COVID-19 setup to see suppliers which can deliver to your postcode.

Foodchain website

Morrisons

Morrisons now offer Food Boxes that are designed to provide you with everyday essentials, without needing to leave your home.

With a choice of groceries or prepared meals, they offer convenient delivery directly to your door.

There are 6 box options to choose from.

Morrisons Food Box website

Aldi

Aldi are also offering food parcels. The parcels are filled with 22 food items and household products. There are even a few treats in there too. You can order them for £24.99, and it is delivered to your door with full contactless delivery.

Aldi Food Parcels website

ASDA, Sainsbury's and Tesco

These supermarkets have all increased the number of delivery slots they have, with new ones becoming available each day.

ASDA website 

Sainsbury's website

Tesco website