One of only three councils in the country to receive the top rating under new national inspection framework
Barking and Dagenham Council has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC) for its adult social care services, making it one of only three local authorities in England to achieve the highest possible rating under the CQC’s new assessment framework.
The inspection, carried out under the Care Act 2014, evaluated how well local authorities are meeting their responsibilities to promote the wellbeing and independence of older people, working-age disabled adults, and unpaid carers. Despite operating in one of the most deprived areas of the country, Barking and Dagenham scored top marks in key areas including safeguarding, partnership working, innovation, and supporting people to lead healthier, more independent lives.
The CQC praised the council’s rapid response times, with inspectors noting that hospital discharges, equipment, and home adaptations were often arranged within a single day, dramatically improving outcomes for residents returning home safely.
Inspectors also highlighted the borough’s innovative use of technology to support independent living. In a recent homecare pilot involving over 300 residents, 81% reported feeling safer and 70% said they felt more independent thanks to tools such as seizure monitors and medication boxes. In care homes, robotic pets and video care phones are helping people with dementia stay connected and maintain wellbeing.
The council’s workforce was another standout feature of the report. The CQC found a strong culture of learning and improvement, with staff feeling supported and empowered to develop their skills and introduce new ideas. Between 2023 and 2024, 872 adult social care staff attended 45 training courses, with 99% reporting that the training positively influenced their practice. Staff turnover in Barking and Dagenham was just 8.5% in 2023–24, significantly below the national average of 24%.
The borough’s reablement service also received high praise, with the proportion of people needing no further support after a short period of help rising from 44% to 71% in under a year. The council’s commitment to inclusion was also recognised, with services tailored to reflect the borough’s diverse communities, including multilingual staff, British Sign Language interpretation, and culturally sensitive care.
Councillor Dominic Twomey, Leader of Barking and Dagenham Council, said:
“This is a phenomenal achievement and a proud moment for our borough. To be rated Outstanding by the CQC, despite the financial pressures and health inequalities we face, is a testament to the dedication, compassion, and innovation of our adult social care teams and partners.
“This rating shows our residents that they can trust us to deliver care that is personal, inclusive, and responsive. It’s also a powerful reminder that even in the most challenging circumstances, excellence is possible when you focus relentlessly on outcomes, invest in your workforce, and work hand-in-hand with your community.”
Councillor Maureen Worby, Cabinet Member for Adults Social Care, Health Integration and Housing, added:
“We’ve built a service that puts people first, whether that’s helping someone return home safely, supporting carers, or making sure care reflects people’s culture and identity. This rating is a reflection of our values in action. I’m incredibly proud of our staff and partners who go above and beyond every day to make a difference in people’s lives.”
The council has now launched its new Adult Social Care and Support Plan for 2025–2030, which will focus on promoting independence, developing the workforce, and strengthening partnerships.
Chris Badger, CQC’s Chief Inspector of Adult Social Care, said:
“Barking and Dagenham has a deeply embedded culture of excellence, driven by a strong ethos of continuous improvement, sector-leading innovation, and a commitment to co-production and workforce development. The council should be extremely proud of what it has achieved.”
The council has pledged to continue building on this success by investing in prevention, embracing new technologies, and listening closely to residents’ feedback.