Order a new or replacement bin
Use our online form to request a removal, replacement or new bin if your bin has been damaged, stolen or if you would like to request a smaller bin. You can also use the form to request the removal of your bin.
We will aim to contact you within 10 working days of your request to arrange a home visit to assess your need for a replacement bin. If your request is approved, we will aim to deliver the replacement bin within 10 working days of our visit, subject to stock availability.
We are not currently issuing larger grey bins.
You can place excess recycling materials meant for your brown bin in clear bags next to it on the day of your collection. We do not collect excess household waste meant for your grey bin. Find out information and advice on how to reduce your household waste.
If you've made a report previously you can check the progress of your report
Check the progress of an existing order
We are currently experiencing high numbers of requests for replacement brown bins. If you have requested a brown bin it will be delivered in due course. Please place recycling for your brown bin in clear bags by your other bins on the day of your recycling collection.
Use the reference number found on your confirmation email to check the status of your order
We cannot provide you with a status update or escalate your issue without your reference number unless you have made this report via your MyAccount.