Order a new or replacement bin
Use our online form to request a new or replacement bin if your bin has been damaged, stolen or if you need a larger bin. You can also use the form to request the removal of your bin. To use the form, you need to be signed in to your My Account. If you don’t have one, you can create a My Account.
We will contact you within 10 working days of your request to arrange a home visit to assess your need for a replacement bin. If your request is approved, we will deliver the replacement bin within 10 working days of our visit, subject to stock availability.
We only provide larger bins to families of 5 persons or more that cannot fit their waste into their existing 120 litre bin.