Register a death
Coronavirus (COVID-19) update
Please note with immediate effect, The Register office, Woodlands House, is closed to the public. All Medical certificate of death are now being sent directly to the Register Office from the GP. Please call 0208 270 4744 to make an appointment to register a death.
New advice for safe funerals after discussions with faith leaders
COVID-19: guidance for care of the deceased
Directions for registering a death during the coronavirus pandemic
The provisions of the Coronavirus Act 2020 have now been commenced by regulation. From Monday 30 March 2020 and for the duration of the pandemic period, deaths will be registered by telephone appointment.
There will be no requirement for relatives to collect the Medical Certificate of Cause of Death from the hospital, care home or GP. A scan of the signed certificate can be sent to the registrar directly at firstname.lastname@example.org.
The green certificate for burial or cremation will be transmitted electronically to the Funeral Director, crematorium or cemetery office.
There will be no requirement for customers to attend our office in person. The office will be closed to the public.
Please contact the office on 0208 270 4744 to confirm that we have received the Medical Cause of Death Certificate. Once we have received it we will book an appointment for a telephone appointment to be made for you to register your loved ones passing.
The registrar will you call at your scheduled appointment time.
We are now no longer accepting bookings for weddings, births*, ceremonies or functions and apologise for any inconvenience caused.
Deaths in Barking and Dagenham
If the death took place in the London Borough of Barking and Dagenham it has to be registered at Barking and Dagenham Register Office. Telephone appointments are available Monday to Friday between 9am and 3.00pm
You are legally required to register a death within 5 days. The death must be registered at the register office in the borough where the death took place.
If there is an investigation into the death, with the Coroner involved, the death may be registered outside of the five days. If the investigation leads to an inquest then the registration will take place once the inquest has been held. The Coroner will contact the family to let them know when they are able to obtain death certificates from the register office.
Deaths outside of Barking and Dagenham
If the death took place outside of the London Borough of Barking and Dagenham, a declaration can be completed and sent to the register office for that area. You will not be issued with a death certificate or burial or cremation certificate at the declaration. Your documents will be posted to you after the registration has been completed by that office. Please contact the receiving office to ask how payments can be made for certificates.
Who can register a death
Qualified informants can register a death. A qualified informant can be:
- a relative
- a person who was present at the death
- the occupier of the premises where the death occurred. The informant must either be the Senior Resident Officer or Matron of the establishment where the death occurred
- the person arranging the funeral (not the funeral director). A person arranging the funeral should only register a death if there are no relatives available
- if the informant does not speak or understand English, they need to bring someone who can translate for them.
- the Funeral Director (under the provisions of the Coronavirus Act 2020).
£11 per certificate (statutory fee).
Certificates can be purchased online following the registration.
What we will need
- medical certificate of cause of death - issued by the certifying Doctor.
- Coroner's post mortem form - issued from the Coroner.
If available, please have the following to refer to in relation to the deceased:
- passports or birth certificates
- marriage or civil partnership certificates (if applicable)
Information we will need
Details of the deceased:
- Date and place of death
- First name, middle names (if applicable), and surname
- Any other names the deceased was otherwise or previously known by
- Maiden name (if applicable)
- Date and place of birth
- Occupation and whether retired or not
Details of the spouse/civil partner of deceased:
- First name, middle names (if applicable), and surname
- If deceased or not
- If retired or not
- Date of birth
Documents we will issue
- Green certificate for burial or cremation - separate procedures apply where the death has been referred to the Coroner.
- Form for the Department of Work and Pensions
- Unique number to access the Tell Us Once service
- Death certificate
Out of hours Emergency Burial Certificate Service
Due to the Coronavirus (COVID-19) pandemic we are unable to guarantee the availability of the weekend on-call service. We will continue to do our best to provide this additional service while staffing levels allow.
An on-call service is available on Saturdays, Sundays and some Bank Holidays between 9am and 10am. This service is for the issue of burial certificates required for a funeral that is to take place within 24 hours.
Council switchboard emergency line: 020 8215 3000
The on-call registrar will issue the burial certificate if:
- you can provide confirmation that the burial is to take place within 24 hours
- a correctly completed medical certificate of cause of death from the deceased persons GP has been sent directly to the Register Office
- the death does not have to be referred to the coroner
- you are qualified to register the death
There is no basis in law for the mortuary or persons holding the body to require sight of the green Certificate for Burial or Cremation in order to release the body. The certificate is not intended for this purpose and will not be issued unless the criteria above are met.
A death should normally be registered within 5 days (unless a coroner is investigating the circumstances). Registration should be at the register office in the district where the death occurred.
Make an appointment
You must book an appointment with us to register a death. You can do this by calling 020 8270 4744 or emailing email@example.com.
Where to register
On the confirmed date and time of your appointment you must register the death at Woodlands House Register Office, Woodlands House, Rainham Road North, Dagenham RM10 7ER.
We reserve the right to cancel your appointment if you arrive more than 5 minutes late and during busy periods reschedule it to another day.
You will need to bring the medical cause of death certificate with you at the time of registration. The birth certificate or passport for the deceased may also be useful. In addition, photographic identification is required for the person registering the death.
Tell Us Once service
We also offer the Tell Us Once service which lets you report a death to most government organisations via a single point of contact.
A death certificate costs £11 per copy, payable on the day of registration.
Additional copies of certificates can also be obtained after the day of registration.
Support during your bereavement journey
A list of bereavement resources that may be of help to you now or during your bereavement journey.
Bereavement leaflet (PDF, 265 KB)