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Report nuisance noise

COVID -19 Public Advice

To keep you and our officers safe, we will not be visiting properties / homes. However, our officers will make an external assessment of the property concerned.

Also, an officer will call you to discuss your complaint and arrange the external assessment.

Please make sure you provide a contact number when reporting noise nuisance. If this is not provided we won’t be able to investigate your complaint.

This service is not available outside of the operating hours below

Operating hours

To investigate your complaint the noise must be happening while we are on duty. If there is no one on duty, or if the noise has stopped, we will not take action but your complaint will be logged. You can’t make an anonymous report but all complaints are confidential.

Daytime

  • Monday to Saturday: 8am to 4pm

Evenings and nights

  • Monday to Thursday: 8pm to 2am
  • Friday and Saturday: 8pm to 4am
  • Sunday: 8pm to 2am

The best way to report nuisance noise is by using our online form:

Once we have received your complaint you may get a call from us asking you to confirm the noise is still happening. If it is, we will contact you and arrange to visit you in your property to investigate the noise level and find out how it’s affecting you.

Nuisance noise we respond to Toggle accordion

We respond to the following noise complaints:

  • loud music, parties or radios
  • premises alarms
  • noise from commercial premises such as pubs, clubs and licensed premises
  • noisy repairs
  • car alarms
  • dogs barking
  • DIY activities in the evening

Noise from construction work Toggle accordion

Works by builders or contractors should only be carried out from 8am to 6pm (Monday to Friday) and 8am to 1pm (Saturdays), not on Sundays or bank holidays. If construction work is carried out outside of these hours you can report it as nuisance noise by using our online form.

Noise from fireworks Toggle accordion

Fireworks set off before 11pm are not considered a noise nuisance and we do not investigate them. Fireworks set off after 11pm should be reported to the police.

We only investigate fireworks noise from domestic premises. Any street fireworks noise should be reported to the police.

There are some exceptions to the times you can set off fireworks until:

  • midnight on 5 November (Bonfire Night)
  • 1am following the first day of Chinese New Year
  • 1am on the day following Diwali
  • 1am on the day following 31 December (New Year’s Eve)

Our response times Toggle accordion

During evening and night operation times, our aim is to respond to any significant noise nuisance within 60 minutes. However, we deal with complaints as they come in, therefore during busy times our response times can vary.

Contact us

Our out of hours phone number is 020 8215 3000